DaJon Coleman

- Assembled and Configured IT Equipment: Built and configured laptops and desktops, ensuring each device met corporate specifications and user requirements.

- Hardware Troubleshooting: Diagnosed and repaired hardware issues in laptops, desktops, printers, and production equipment, minimizing downtime and maintaining productivity.

- Printer Maintenance and Support: Managed the installation, configuration, and troubleshooting of various printer models, ensuring optimal performance and connectivity.

- Production Equipment Support: Provided technical support for production equipment, quickly resolving issues to maintain continuous manufacturing operations.

- Software Installation and Updates: Installed and updated operating systems, drivers, and software applications on end-user devices, ensuring compliance with company standards.

- Asset Management: Managed inventory of IT assets, tracking deployment, usage, and disposal to ensure optimal resource utilization.

- Documentation and Reporting: Maintained detailed records of support requests, resolutions, and equipment configurations, ensuring transparency and facilitating future troubleshooting

Expertly troubleshooted firewall and access points, ensuring optimal performance and security.

● Executed equipment swaps, including routers, firewalls, and access points, to enhance network infrastructure.

● Proficiently installed monitoring systems and network equipment for seamless network management.

● Modified configurations to enable smooth connectivity and efficient data transfer.

● Successfully installed and maintained both wired and wireless networks for diverse commercial clients.

● Configured network devices with precision, guaranteeing their proper functionality and compatibility.

● Identified and resolved a wide range of network-related issues, minimizing downtime and maximizing productivity.

● Implemented robust security measures to safeguard networks against potential threats and unauthorized access.

● Assisted customers throughout the installation, configuration, and troubleshooting processes, ensuring their satisfaction

and seamless operations.

● Managed the company’s maintenance ticketing system in order to resolve any issues within the office space

● Trained and assisted staff and clients with software, printers and tier 1 user level computer related issues

● Oversaw and manage day-to-day business operations efficiently by fostering deep professional relationships with vendors,

contractors and customers.

● Plan for and coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, office

relocation, and security services.

● Managed office budgets, appointment scheduling, vendor management, employee and event coordination to improve

productivity initiatives

● Train or instruct employees in job duties or company policies or arrange for training to be provided.

● Sourced vendors for special project needs and contracts

● Developed standard operating procedures for all administrative employees.

● Oversaw technical, operational, clerical and customer service support activities.

Assisted in the development and implementation of project plans.

● Monitored project progress and provided status updates to senior management.

● Coordinate project management activities such as resource allocation, task assignments, and project deadlines

● Managed Tripshot and Google’s A2B rewards program for all active users on campus

● Managed, created and deactivated accounts for the Rec Program

● Provided oversight and guidance of vendors & contractors to complete projects in a timely manner

● Maintained Service Ticket System(Angus) to ensure timely and effective communication between myself and the customer

● Assisted with Equipment Inventory Control agent, and IT services coordinator with moving and setup of equipment

● Managed logs, records, security access cards and keys with 100% accountability

● Supported the annual management plan by accomplishing key performance indicators as identified by management with

100% satisfaction rate

● Set up and managed an effective schedule for preventative maintenance in order to keep equipment running at optimal

levels

● Received work requests, assigned jobs, tracked progress and resolved issues in a timely manner

● Trained administrative and professional staff through computer and software problems to limit time troubleshooting

Performed complex administrative management of sensitive and confidential tasks

● Located and vetted vendors, established good relationships and negotiated contracts