Tony Ahenkan
Houston,TX
Summary
Highly skilled and motivated IT professional with a solid background in cybersecurity, network administration, and technical support. I have hands-on experience in managing and maintaining complex computer systems and networks. Critical thinker who can address customer support issues efficiently and consistently exceeds performance standards. A level-headed and calm in stressful situations with well-developed people skills. I have strong relationship-building, problem-solving, and conflict-resolution skills. I am effective at uncovering needs. I find myself to be a motivated results-oriented technical professional. I am currently pursuing certifications in CompTIA Network+ and Cisco Certified Network Associate (CCNA) to enhance my expertise further. I am seeking entry-level position with a growing team in IT Specialist, Network Technician, Network Support Specialist, Jr. Network Administrator, or Technical Support roles in both private and government sectors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist
United States Army
Fort Drum, New York
03.2019 - 11.2022
- Managed and maintained Single Sign-On (SSO) and federated authentication systems, ensuring seamless integration between SiteMinder and OpenLDAP. - Identified and rectified system inefficiencies, established ELK logging interface, and maintained SSL certificates. - Provided technical assistance and documented processes for IT security teams. - Supported operation, installation, configuration, and administration of networking environments daily. - Troubleshooting and supporting Cisco switches, routers, firewalls, and VLANs. - Developed data backup strategies and network recovery plans. - Proficient in RMF Steps (Risk Management Framework) for cybersecurity compliance.
Technical Support Representative
TJMAX
Sudbury, MA
02.2018 - 02.2019
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Research and resolve funding issues and/or credits.Provide recurring up-to-date status, actions taken, resolution notes, root cause, and obtain approval per process prior to closure of tickets processed.
- Take pride in ensuring customer and company satisfaction throughout the service delivery transaction.
Education
Bachelor of Technology in Computer Network & Cybersecurity Technology -
University of Maryland Global Campus
06.2024
Skills
- CompTIA Network
- TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP, Install, Operate, Manage, Support & Troubleshoot Corporate Network
- CompTIA Security
- Identify Security Threats, Harden Internal Systems & Services, Secure Network Communications, Manage PKI’s, Enforce Organizational Security Policies & Monitor Security Infrastructure
- Cisco Certified Network Associate (CCNA)
- Networking & Security Fundamentals, IP Services, Automation & Programming
- Technical Proficiency
- Linux, Windows, Wireshark, Splunk, Nessus
- Cloud Computing
- Microsoft Azure Fundamentals, AWS Fundamentals
- Interpersonal
- Communication, Customer Service, Emotional Intelligence, Positive Attitude, Conflict Management, Teamwork, Time Management, Problem Solving, Active Listening
Certification
- CompTIA Security+, 09/2021
- AWS Cloud Practitioner, 07/2023
- CompTIA Network+, In Progress
- Cisco Certified Network Associate (CCNA), In Progress
Training
ACI Learning, Network Support Specialist (NSS), 2024, Security+ (601 CML), Network+ (008 CML), Cisco Certified Network Associate (CCNA) (Part 1 & Part 2)
Timeline
IT Specialist
United States Army
03.2019 - 11.2022
Technical Support Representative
TJMAX
02.2018 - 02.2019
Bachelor of Technology in Computer Network & Cybersecurity Technology -
University of Maryland Global Campus