DAJOUNA DEBRAINE
Corinth,Tx
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration, and qualitative and quantitative analysis. Proven to streamline complicated operations in a fast-paced environment. Manages diversified office administrative functions, manages events, offers customer assistance, and provides team support.
Overview
14
14
years of professional experience
Work History
Scheduling Coordinator
IVX Health
Denton, TX
02.2026 - Current
- Coordinated patient scheduling to optimize provider availability and enhance operational efficiency.
- Managed appointment logistics using electronic health record systems to ensure accurate information flow.
- Developed processes for patient communication, resulting in improved adherence to scheduled appointments.
- Collaborated with clinical teams to resolve scheduling conflicts and ensure seamless patient care delivery.
- Analyzed scheduling data to identify trends, implementing adjustments that reduced wait times significantly.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Onboarding Specialist
HealthTrust Workforce Solutions
Sunrise, FL
03.2023 - Current
- Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
- Coordinated with various departments to ensure smooth transition into the organization.
- Worked closely with human resources department to ensure compliance with company policies regarding hiring practices.
- Facilitated communication between managers and new employees throughout the onboarding process.
- Maintained applicant profiles and information in applicant tracking system.
- Aided communication between candidate and hiring manager, reaching out to candidates directly.
- Assessed new hires for compliance with company, state and federal requirements.
- Provided guidance and support to new employees throughout their onboarding period.
Office Administrator
HealthTrust Workforce Solutions
Dallas, TX
11.2022 - 04.2023
- Overall responsibility for compliance with current Federal, State and Local Standards, HCA Corporate guidelines, and JCAHO regulations that govern the human resources functions.
- Manages and maintains pre-placement testing and clinical assessments annually.
- Manages employee credentialing process and ensures that employees meet pre-placement requirements.
- Maintains various systems used for maintaining employee records (Lawson, StaffPM).
- Ensures all Human Resources data requirements are met and in employee files.
- Manages annual open enrollment and communicates benefit changes to employees.
- Ensures the communication and implementation of new or updated HR policies and procedures and corporate directives to employees and Vendors.
- Ensures compliance with Fair Labor Standards in administration of all compensation practices.
- Ensures completion and recordkeeping of OIG/GSA reports along with processes requests in Lawson (leave of absence, address changes, etc.).
- Prepares various reports (new hire, inactive nurse report etc.).
- Participates in HR conference calls with Corporate PWS HR team as needed.
Scheduling Coordinator
Summit Off-Duty Services
Irving, TX
01.2022 - 08.2022
- Integral member of a team that maintained +95% productivity while increasing billable services by 30% YTD.
- Work directly with Law Enforcement agencies for off-duty resources.
- Monitor schedules to ensure officers have clocked in/out.
- Create and provide staffing upon client’s request.
- Provided industry leading customer service via multiple means of communication.
- Receive inbound calls from officers for call offs, job placement, law enforcement agencies.
- Daily invoicing.
- Provide assistance to officers for paperwork completion, verification forms needed as well as RollKall profiles.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Scheduling Coordinator
Texas Tiny Teeth
Corinth, TX
08.2021 - 01.2022
- Develop and maintain a doctor/hygienist schedule to meet monthly/yearly goals.
- Open and close office.
- Greet and check patients in for treatment/hygiene appointments.
- Responsible for answering incoming calls including new patient calls, emergencies, scheduling patient appointments, requesting records, and follow-ups.
- Confirm all upcoming appointments.
- Verify patients’ insurance by ADA codes.
Customer Service Representative
Countersource Inc.
Farmers Branch, TX
12.2014 - 05.2021
- Key orders and services for Residential requests (Macola and, ).
- Make in/outbound calls regarding installs and services.
- Complete daily billing.
- Schedule measure, installation and fabrication.
- Work directly with builders and home buyers.
- Assisted in data entry system training with current employees and new hires.
- Created SOPs (Standard Operating Procedures) with step-by-step, account-specific, order entry instructions.
- Completed phone screen interviews and in-person interviews with potential new hires for the Customer Service Department.
Mail Processing Clerk
Staffmark-Output Solutions
Farmer Branch, TX
02.2013 - 08.2016
- Learned Day to Day Operations including Receiving, Sorting, Quality Control, and Mail Processing.
- Work directly with Management, Leads, and Co-Workers to exceed Group Goals.
- Helped Train and Motivate New Hires.
- Exceeded Efficiency Goals and Earned Incentive.
- Performed various Data Entry tasks through Excel, Outlook Word, and PowerPoint.
- Operate Pitney Bowes Vari-sorter machine.
- Truck receiver- unloaded trucks.
Customer Service Representative
L.A. Fitness
Denton, TX
10.2012 - 02.2013
- Front desk reception.
- Welcomed and registered members.
- Received requests by mail, telephone, or in person regarding gym membership.
- Responded to inquiries from policyholders, providers, and/or others for information and assistance.
- Determined the best method to resolve problems, ensuring customer satisfaction and adherence to company policies.
- Answered Inbound/Outbound Calls.
- Queried and resolved outstanding debts.
Education
BA - Healthcare Administration
Purdue University
West Lafayette, IN10.2023
High School Diploma - undefined
Winfree Charter Academy
Denton, TX01.2012
Skills
- Customer Engagement
- Administrative Support
- Payroll Administration
- File Maintenance
- Human Resources
- Scheduling
- Document Scanning
- Staff Management
- Operations Management
- Database Entry
- Strategic Planning
- File Organization
- Time Management
- Verbal Communication
- Document Management
Timeline
Scheduling Coordinator
IVX Health
02.2026 - Current
Onboarding Specialist
HealthTrust Workforce Solutions
03.2023 - Current
Office Administrator
HealthTrust Workforce Solutions
11.2022 - 04.2023
Scheduling Coordinator
Summit Off-Duty Services
01.2022 - 08.2022
Scheduling Coordinator
Texas Tiny Teeth
08.2021 - 01.2022
Customer Service Representative
Countersource Inc.
12.2014 - 05.2021
Mail Processing Clerk
Staffmark-Output Solutions
02.2013 - 08.2016
Customer Service Representative
L.A. Fitness
10.2012 - 02.2013
High School Diploma - undefined
Winfree Charter Academy
BA - Healthcare Administration
Purdue University