Sade Benoit
Orange
Summary
Detail-oriented Scheduling Coordinator experienced in managing complex schedules and coordinating logistics across departments. Achieved increased departmental collaboration and streamlined processes through effective time management and problem-solving skills. Focused on delivering high productivity and client satisfaction while supporting executive operations.
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator
Urgent Care & More
Orange
11.2019 - 02.2026
- Coordinated patient scheduling for urgent care services and follow-up appointments.
- Managed communication between medical staff and patients for appointment confirmations.
- Collaborated with clinical teams to optimize appointment availability and patient flow.
- Developed and maintained scheduling protocols for efficient operations in urgent care.
- Resolved scheduling conflicts promptly to ensure seamless patient experiences.
- Trained new staff on scheduling procedures and software used in the facility.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
Insurance Verification Specialist
Christus southeast Texas-st Elizabeth
Beaumont
11.2019 - 06.2023
- Verified patient insurance eligibility and benefits for timely service delivery.
- Communicated with insurance companies to resolve verification discrepancies.
- Collaborated with medical staff to gather required documentation for approvals.
- Reviewed and updated patient records in electronic health systems accurately.
- Trained new employees on insurance verification processes and protocols.
- Assisted in auditing insurance claims for compliance with policies and regulations.
- Streamlined verification workflows to enhance operational efficiency within the department.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Front Desk Receptionist
Lovett Dental
Beaumont
02.2015 - 10.2019
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled patient appointments and confirmed visits using dental management software.
- Answered phone calls promptly and addressed patient inquiries professionally.
- Collected patient information and maintained accurate records in the system.
- Processed insurance claims and handled billing inquiries with attention to detail.
- Managed office supplies inventory and ordered materials for operations.
- Coordinated with dental staff to ensure smooth patient flow throughout the day.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Greeted customers warmly and made them feel welcome.
Education
West Orange Stark
Orange, TxSkills
- Patient scheduling
- Appointment management
- Electronic health records
- Insurance verification
- Administrative support
- Effective multitasking
- Customer service and support
- Customer engagement
- Telephone etiquette
- Problem solving
Timeline
Scheduling Coordinator
Urgent Care & More
11.2019 - 02.2026
Insurance Verification Specialist
Christus southeast Texas-st Elizabeth
11.2019 - 06.2023
Front Desk Receptionist
Lovett Dental
02.2015 - 10.2019
West Orange Stark