Dajour Burkhalter
Bogalusa,LA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
9
9
years of professional experience
Work History
CSR
Sedgwick
Bogalusa, LA
02.2021 - Current
Customer Service Representative
Maximus Federal
Bogalusa, LA
10.2018 - 02.2020
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Managed high-volume of inbound and outbound customer calls.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
Assistant Store Manager
Family Dollar
Franklinton, LA
06.2017 - 10.2018
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
Education
High School Diploma -
Franklinton High School
Franklinton, LASome College (No Degree) - Business Administration
Pearl River Community College
Poplarville, MSSome College (No Degree) -
Northshore Technical Community College - Sullivan
Bogalusa, LASkills
- Report Creation
- Credit Card Payment Processing
- Report Generation
- Multitasking and Prioritization
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Data Entry
- Creative Problem Solving
- CRM Software
- Upselling Products and Services
- Customer Data Confidentiality
- Freight Operations
- Retail Sales Customer Service
- Inbound and Outbound Calling
- Call Center Operations
Timeline
CSR
Sedgwick
02.2021 - Current
Customer Service Representative
Maximus Federal
10.2018 - 02.2020
Assistant Store Manager
Family Dollar
06.2017 - 10.2018
High School Diploma -
Franklinton High School
Some College (No Degree) - Business Administration
Pearl River Community College
Some College (No Degree) -
Northshore Technical Community College - Sullivan