Dajuan Reid
Greeleyville,SC
Summary
Detail-oriented professional at JM Steel, excelling in customer service and data entry. Proven track record in enhancing operational efficiency and accuracy through effective problem-solving and teamwork. Skilled in managing complex logistics and maintaining meticulous records, ensuring seamless workflow and exceptional client relations.
Overview
4
4
years of professional experience
Work History
Dispatcher
JM Steel
Huger, SC
11.2024 - Current
- Communicated with vendors and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Generated reports outgoing shipments and maintain proper records and documentation.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Negotiated with vendors for better rates and improving budget efficiency.
Shipping and Receiving Clerk
JM Steel
Moncks Corner, SC
11.2024 - Current
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Checked truck drivers in and out in a timely and efficient manner.
- Process paperwork for billing.
Material Handler
JM Steel
Huger, SC
08.2024 - Current
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Stocker
Walmart
Moncks Corner, SC
04.2021 - 08.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Improved customer satisfaction by promptly locating items and providing product information.
Education
Bachelor of Science - Sports Management
Benedict College
Columbia, SC06.2024
CE Murray High School
Greeleyville, SC06.2020
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Problem-solving
- Customer relations
- Schedule management
- Customer relationship management
- Work order management
- Multitasking
- Team collaboration
- Record keeping
- Critical thinker
- Call handling
- Effective communications
- Organizational skills
- Microsoft office
- Paperwork processing
- Task prioritization
- Creative thinking
Timeline
Dispatcher
JM Steel
11.2024 - Current
Shipping and Receiving Clerk
JM Steel
11.2024 - Current
Material Handler
JM Steel
08.2024 - Current
Stocker
Walmart
04.2021 - 08.2024
Bachelor of Science - Sports Management
Benedict College
CE Murray High School