Dajuana Murrley
Phoenix,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Reconciliation Specialist
CioxHealth
05.2019 - 07.2023
- Communicated effectively with staff, patients, and insurance companies by email and telephone
- Followed up with medical staff regarding missing information in patient records
- Transcribed and entered patient medical information into electronic medical records systems
- Processed and tracked requests for medical records from external organizations
- Researched and resolved medical record discrepancies.
Overnight Concierge
The Palazzo Senior Living
03.2018 - 04.2021
- Answered a multi-line telephone.
- Greeted all families, residents, and guests with a smile.
- Enhanced resident satisfaction by organizing and implementing social activities and events.
- Made sure all outside vendors, families, and residents checked in and out.
- Scheduled transportation.
- Completed work order requests.
- Entered all data entries as assigned.
- Collaborated with assisted living staff to ensure efficient coordination of care for residents.
Customer Service Representative
Cox Communications
01.2016 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Cross-trained and backed up other customer service managers
- Investigated and resolved accounting, service and delivery concerns
- Increased call by 25 percent.
Customer Service Representative
Discover Financial
05.2011 - 01.2017
- Negotiated payment arrangements with customers to establish timely receipt of payments
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Processed customer service orders promptly to increase customer satisfaction
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Managed over 100 calls per day
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Esperanza PMS
Riverside, CA06.2009
Skills
- Customer Contact
- Conflict Management
- Customer Service
- Verbal and Written Communication
- Medical Records and Documentation
- Call Transfers
- HIPAA Compliance
- Records Management
- Microsoft Excel
- Typing Proficiency
- Recordkeeping Strengths
- Microsoft Word
Timeline
Reconciliation Specialist
CioxHealth
05.2019 - 07.2023
Overnight Concierge
The Palazzo Senior Living
03.2018 - 04.2021
Customer Service Representative
Cox Communications
01.2016 - 03.2018
Customer Service Representative
Discover Financial
05.2011 - 01.2017
High School Diploma -
Esperanza PMS
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