Dajuana Murrley
Phoenix,AZ
Summary
Dynamic and detail-oriented professional with extensive experience in scheduling within healthcare settings, with proven ability to enhance patient flow and optimize operations through strong organizational skills and HIPAA compliance. Adept at insurance verification and patient education, ensuring high levels of satisfaction and efficiency.
Overview
2026
2026
years of professional experience
Work History
Cardiology Scheduler
HonorHealth
09.2023 - 12.2025
- Scheduled patient appointments efficiently using electronic medical record systems.
- Coordinated with healthcare providers to optimize patient flow and minimize wait times.
- Managed patient inquiries, providing clear information on cardiology procedures and follow-up care.
- Verified insurance information and obtained pre-authorizations for cardiology services.
Radiology Scheduler
RAD Partners
2021 - 04.2023
- Coordinated with radiologists to optimize workflow and minimize delays.
- Collaborated with medical staff to resolve scheduling conflicts and improve operational flow.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Trained new schedulers on departmental protocols and software systems for consistency.
Customer Service Representative
Consumer Cellular
01.2016 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Documented interactions in CRM system, maintaining accurate records for future reference.
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Medical terminology
Timeline
Cardiology Scheduler
HonorHealth
09.2023 - 12.2025
Customer Service Representative
Consumer Cellular
01.2016 - 04.2020
Radiology Scheduler
RAD Partners
2021 - 04.2023