Gina Herrera
Toledo
Summary
Dedicated cardiology scheduler with strong skills in appointment scheduling, customer service, and HIPAA compliance. Known for optimizing patient flow and ensuring timely communication with patients and staff.
Overview
5
5
years of professional experience
Work History
Cardiology Scheduler
Promedica Toledo Hospital
Toledo
05.2023 - Current
- Scheduled patient appointments for cardiology consultations and procedures.
- Handled incoming calls and addressed patient inquiries professionally.
- Provided excellent customer service to patients by answering questions about their appointments or health care concerns.
- Informed patients of any changes to their scheduled appointments in a timely manner.
- Scheduled tests including echocardiograms, stress tests, and nuclear imaging studies, enhancing diagnostic efficiency.
- Developed strong working relationships with physicians, nurses and other healthcare professionals.
- Provided support services for cardiac catheterizations, angioplasties, other interventional procedures.
- Monitored patient flow throughout day to optimize resource use and uphold quality care standards.
- Assisted in the collection of patient information at check-in, including insurance data.
- Answered incoming calls from current and potential patients regarding scheduling needs or inquiries.
- Assisted patients with canceling and rescheduling appointments.
- Informed patients regarding needed medical tests and procedures.
- Coordinated scheduling for multiple physicians across specialties, aligning patient needs with doctor availability.
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
- Facilitated emergency appointment requests, prioritizing patient care needs.
Neurosurgry
McLaren St. Lukes
Maumee
01.2021 - 05.2023
- Scheduled patient appointments using electronic health record systems.
- Coordinated with medical staff to enhance patient flow and improve scheduling efficiency.
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Verified patient eligibility for coverage of services prior to scheduling procedures.
- Worked closely with hospital personnel to ensure accurate scheduling of procedures.
- Identified potential problems in the schedule process before they occurred.
- Instructed patients regarding how to prepare for appointments.
- Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
- Maintained accurate records of appointments and patient interactions in databases.
- Pulled patient charts for upcoming appointments.
- Updated patient records with appointment and billing information promptly.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Assisted patients with insurance inquiries and verification processes.
- Completed relevant insurance and other claim forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Conducted patient satisfaction surveys to identify areas for service improvement.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Received telephone calls and efficiently directed them to the relevant medical or administrative personnel.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Lake Local Schools
Millbury, OH06-1993
Skills
- Appointment management
- Test scheduling
- Insurance verification
- HIPAA compliance
- Medical office procedures
- Schedule optimization
- Customer service
- Phone reception
- Computer proficiency
- Problem solving
- Follow-up skills
- Communication skills
- Professionalism
Timeline
Cardiology Scheduler
Promedica Toledo Hospital
05.2023 - Current
Neurosurgry
McLaren St. Lukes
01.2021 - 05.2023
High School Diploma -
Lake Local Schools