Dajuana Murrley
Phoenix,AZ
Summary
Dynamic customer service professional with extensive experience in addressing and resolving customer issues. Recognized for a strong commitment to team collaboration and consistently achieving positive outcomes. Demonstrates reliability and adaptability, complemented by exceptional communication and problem-solving skills that enhance customer satisfaction and drive business success. Passionate about creating seamless experiences that foster lasting relationships with clients.
Overview
10
10
years of professional experience
Work History
Cardiology Scheduler
HonorHealth
Phoenix, AZ
09.2023 - 05.2026
- Scheduled patient appointments efficiently using electronic medical record systems.
- Coordinated with healthcare providers to optimize patient flow and minimize wait times.
- Managed patient inquiries, providing clear information on cardiology procedures and follow-up care.
- Verified insurance information and obtained pre-authorizations for cardiology services.
Cashier
Instawork
Phoenix, AZ
01.2021 - 12.2025
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Monitored inventory levels and communicated restocking needs to management promptly.
- Maintained organized cash register area, ensuring compliance with company standards.
- Restocked and organized merchandise.
Radiology Scheduler
RAD Partners
Tempe, AZ
- 04.2023
- Coordinated with radiologists to optimize workflow and minimize delays.
- Collaborated with medical staff to resolve scheduling conflicts and improve operational flow.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Trained new schedulers on departmental protocols and software systems for consistency.
Customer Service Representative
Consumer Cellular
Phoenix, AZ
01.2016 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Documented interactions in CRM system, maintaining accurate records for future reference.
Education
High School Diploma -
COHS
Opa-locka, FL08-2023
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Customer service
- Patience and composure
- Cash register operation
Timeline
Cardiology Scheduler
HonorHealth
09.2023 - 05.2026
Cashier
Instawork
01.2021 - 12.2025
Customer Service Representative
Consumer Cellular
01.2016 - 04.2020
Radiology Scheduler
RAD Partners
- 04.2023
High School Diploma -
COHS