Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Quality Assurance Specialist
Smith System
Carrollton, TX
03.2023 - 11.2023
Developed and maintained quality assurance protocols, processes and procedures.
Reviewed customer requirements and specifications to ensure products met standards.
Conducted regular internal audits to identify non-conforming issues.
Analyzed data from inspection results for trends in order to recommend process improvements.
Performed root cause analysis of defects identified during testing cycles.
Provided feedback on product design changes based on testing results.
Drafter
Tag & Associates
04.2022 - 11.2022
Developed CAD drawings from hand sketches, verbal instructions, and site visits.
Consulted with architects, customers and vendors to ascertain key project details.
Calculated dimensions and allowances with accurate precision for project specifications.
Supported project team in design process to update details of each project.
Customer Service associate
Target
05.2021 - 03.2022
Target exchanged refunds and trades as well as listened to customers about conflicts that customers have or how well issues were handled by specific employees
This job consists of answering phone calls and directing customer to proper sections for proper assistance.
Informed customers about special promotions and provided detailed information for various products.
Trained staff on operating procedures and company services.
Online Grocery
Walmart
03.2020 - 05.2021
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.