DaKeela Jackson
Niagara Falls
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
06.2001 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with account management and service upgrades to enhance user experience.
- Streamlined complaint resolution process, improving response times and customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Associate of Arts -
Niagara County Community College
Sanborn, NYSkills
- Conflict resolution
- Account management
- Active listening
- Product knowledge
- Service upgrades
- Team collaboration
- Feedback communication
- Data entry accuracy
- Payment processing
- Problem resolution
- Customer relationship management
- Call center operations
Timeline
Customer Service Representative
Charter Spectrum
06.2001 - Current
Associate of Arts -
Niagara County Community College