Dakia Burr
Zephyrhills
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Admissions representative
UMA
09.2024 - 02.2025
- Recruit potential students by providing information about the schools programs, guiding them through the application process, evaluating their suitability, and ensuring compliance with all federal and state regulations, all while adhering to UMA policies
Processing agent
WIPRO
12.2023 - 05.2024
- Responsible for achieving individual key performance indicators while maintaining appropriate operational risk control and compliance in all activities
- Compile and process information, also while processing applications and other back office request as necessary with attention to detail and accuracy
Shipping manager
Palms pharmacy
03.2023 - 10.2023
- Oversees all aspects of a company's shipping and distribution operations, ensuring timely, accurate, and secure delivery of products by managing the entire process from order fulfillment to carrier coordination, including negotiating shipping rates, tracking shipments, and complying with relevant regulations
Assistant manager
Planet fitness
02.2021 - 03.2023
- The Assistant Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club
- The Assistant Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development
- Recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Trainers and Custodians
Education
High school diploma -
WHARTON HIGH SCHOOL
05.2019
Health science - undefined
VALENCIA COLLEGE
03.2020
Skills
- Team Leadership Experience
- Interpersonal Insight
- Effective Communication
- Comprehensive Listening
- Effective Problem Resolution
- Effective Time Management
- Effective Organization
Timeline
Admissions representative
UMA
09.2024 - 02.2025
Processing agent
WIPRO
12.2023 - 05.2024
Shipping manager
Palms pharmacy
03.2023 - 10.2023
Assistant manager
Planet fitness
02.2021 - 03.2023
Health science - undefined
VALENCIA COLLEGE
High school diploma -
WHARTON HIGH SCHOOL
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