Dakira Harris
Summary
Detail-focused Document Specialist experienced in building document structures and maintaining standards to secure files. Achieved high productivity and efficiency through specialized skills in document management systems, information classification, and regulatory compliance. Focused on enhancing document processing and organization workflows through effective communication and problem-solving.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Document Specialist
Bluepoint-Document Scanning Services
Macomb
01.2023 - 09.2025
- Managed document scanning and indexing for efficient retrieval and storage.
- Reviewed scanned documents for quality assurance and accuracy verification.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Ensured compliance with data management protocols through collaboration with team members.
- Trained new staff on document handling and scanning procedures.
- Maintained and troubleshot scanning equipment to minimize downtime and ensure operational efficiency.
- Developed standardized processes for document organization and workflow efficiency.
- Established best practices for electronic file management and security to protect sensitive information.
- Assisted clients in understanding document submission requirements and guidelines.
Advanced Customer Service Representative
Advanced Customer Services
Troy
04.2019 - 09.2022
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and service issues, enhancing overall customer satisfaction.
- Trained new team members on customer service best practices, resulting in quicker onboarding and improved service quality.
- Collaborated with team members to streamline service processes and workflows, fostering a more efficient work environment.
- Documented customer interactions in the company database accurately.
- Provided feedback to management on customer trends and concerns.
Customer Service Manager
MGY-Enterprise
Macomb
11.2018 - 08.2020
- Trained new team members on customer service protocols, ensuring consistent service delivery.
- Developed training materials to support team skill enhancement and service quality.
- Collaborated with departments to create customer satisfaction strategies, fostering interdepartmental alignment.
- Analyzed customer feedback to identify service improvement areas.
- Managed customer inquiries and resolved issues efficiently.
Education
Associate of Science - Science
Wayne County Community College
Detroit, MI 08.2021 - 06.2023
Paul K Cousino
Macomb, MichiganSkills
- Document scanning
- Document analysis
- Electronic document preparation
- Document conversion
- Data management
- Quality assurance
- Process improvement
- File systems coordination
- Attention to detail
- Time management
- Multitasking efficiency
- Customer relationship management
- Collaboration skills
- Effective communication
- Training facilitation
Timeline
Document Specialist
Bluepoint-Document Scanning Services
01.2023 - 09.2025
Associate of Science - Science
Wayne County Community College
08.2021 - 06.2023
Advanced Customer Service Representative
Advanced Customer Services
04.2019 - 09.2022
Customer Service Manager
MGY-Enterprise
11.2018 - 08.2020
Paul K Cousino