Provided tailored guidance on payroll and HR-related matters, considering individual needs and current compliance regulations.
Guided clients through the benefits and functionalities of Prism tools to optimize their use of the platform.
Efficiently resolved client inquiries and issues while taking proactive measures to address potential NSF occurrences and minimize associated risks.
Intern
Alaska Permanent Capital Management
Anchorage, AK
05.2020 - 08.2024
Assisted financial advisors by inputting and managing client information for effective decision-making in retirement planning.
Produced comprehensive reports on estimated social security income for client evaluation.
Revamped the organizational structure to enhance recordkeeping efficiency.
Guest Experience Lead
Lululemon
Honolulu, HI
01.2019 - 01.2024
Led large teams of educators (25 in Anchorage, AK and 105 in Honolulu, HI) by providing coaching, feedback, and delegating responsibilities.
Coordinated visual merchandising for the Alaska storefront from 2021-2023. Led highly successful Black Friday and Boxing Day sales events in 2022, surpassing sales goals by 123% and 115%, respectively.
Built rapport with customers to determine appropriate product choices aligned with their preferences and store benchmarks, maintaining a 30% conversion rate.
Education
Master of Science - Digital Audience Strategy
University of Arizona
Tucson, AZ
05-2023
BBA - Finance
University of Alaska Anchorage
Anchorage, AK
05-2021
Skills
Computer: Microsoft Office 365, PowerBI, Salesforce, Prism HR, Google Analytics
Skills: Client relations, product knowledge, team collaboration, leadership mindset