Dakota Brown
Sulphur Springs,TX
Summary
With a robust background at HoltCat, I excel in delivering exceptional customer service and mastering technical skills, including proficiency in STW and Tableau. My leadership significantly enhanced workplace efficiency and safety, mentoring teams to elevate performance and productivity. Renowned for effective communication and prioritization, my contributions have consistently driven positive outcomes.
Overview
10
10
years of professional experience
Work History
Shop Service Technician 6
HoltCat
Sulphur Springs, Texas
04.2024 - Current
- Regular communication with customers concerning the status of machine repairs for all jobs in the shop, not limited to those assigned to my responsibilities.
- Reviewing completed jobs on a monthly basis to prepare them for closure, which involves approving labor, preparing segments for warranty, and ensuring compliance with TRG standards.
- Each morning, the shop technicians and I convene to review the day's tasks, ensuring that everyone is well-informed and aligned.
- Mentorship holds significant importance to me, and I greatly appreciate the opportunity to work with the newer technicians in our shop, guiding them through training and troubleshooting processes.
Field Service Technician
HoltCat
Sulphur Springs, TX
02.2016 - 04.2024
- Deliver legendary customer service on field calls to exceed company standards.
- Collaborate with team members to assess equipment performance needs and limit customer down time.
- Performed on-site repairs to all components both minor and major.
- Assist shop with repairs, inspections, rent turnarounds, and RPSO.
- Complete all paperwork in timely manner and submit to supervisor as jobs are completed.
- Operate and maintained company vehicles, while keeping in excellent condition.
- Mentored and trained current/new employees on troubleshooting processes, paperwork, and safety procedures.
Shop Service Technician
HoltCat
Sulphur Springs, TX
09.2014 - 02.2016
- Developed in-depth understanding of caterpillar equipment and components to complete fast and accurate repairs.
- Completed regular installations of new equipment parts and complete PDI's.
- Communicated work order and machine status to supervisor.
Education
Diesel and Industrial Technology
Universal Technical Institute
Houston, TX11.2013
Skills
- Internal/External Customer Service
- Verbal and Written Communication
- Prioritization and Time Management
- Accountability and Work Ethic
- Teamwork and Coordination
- Versitile with STW, Mondaycom, Uptake, and Tableau
Timeline
Shop Service Technician 6
HoltCat
04.2024 - Current
Field Service Technician
HoltCat
02.2016 - 04.2024
Shop Service Technician
HoltCat
09.2014 - 02.2016
Diesel and Industrial Technology
Universal Technical Institute
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