Dakota Cherry

Provided company-wide leadership and guidance in creating and maintaining a healthy organizational environment in which all associates can effectively achieve and develop.

Provided guidance to departmental leadership with employment issues and functioned as the medium between management and associates when necessary and was a resource for both associates and leadership regarding associate relation issues.

Conducted investigations regarding employee relation issues and made recommendations to leadership.

Participated in staffing/payroll process with developmental methods and processes to forecast/fulfil demands.

Advising on performance management including performance reviews, disciplinary actions and terminations.

• Collaborated with department heads to align HR initiatives with overall business objectives.
• Facilitated open communication channels between associates and management, promoting a positive work environment.
• Instructed leaders on appropriate associate corrective steps (progressive discipline).
• Streamlined onboarding processes and improve new hire experience.

• Conducted employee relations investigations, providing support and resolution strategies.
• Maintained accurate personnel records, safeguarding confidential information while keeping it uptodate.
• Conducted exit interviews to gain insight into areas needing improvement within the organization''s human resources practices.
• Served as a liaison between associates and management, facilitating open dialogue to address common concerns effectively.

• Facilitated in-person learning sessions for Durant Casino new hires.
• Built and maintained professional relationships with new hires and managers.
• Handled associate inquiries and complaints regarding policy issues.
• Reviewed human resources paperwork for accuracy and completeness.

• Resolved guest inquiries and concerns promptly, improving overall satisfaction ratings through effective communication.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

• Processed customer transactions accurately using point-of-sale systems.
• Handled cash, credit, and debit transactions with attention to detail.
• Provided exceptional customer service, resolving inquiries and complaints effectively.
• Maintained cleanliness and organization of the stores to enhance customer experience.