Dakota Cooper
Cookeville,TN
Summary
Driven and compassionate professional with extensive experience in customer service and caregiving roles, notably with Home Instead. Excelled in building relationships and enhancing customer satisfaction through exceptional service and empathy. Demonstrated proficiency in cash handling and conflict resolution, significantly improving transaction accuracy and customer loyalty. Skilled in team mentorship and achieving sales targets, showcasing a blend of interpersonal and technical abilities.
Overview
1
1
year of professional experience
Work History
Caregiver
Home Instead
Cookeville TN
03.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
Cashier
Hardess
Livingston, TN
01.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Cosmetology
Genesis Career College - Cookeville
Cookeville, TNAlternative And Adult Education
Livingston, TN2016
Livingston Academy
Livingston, TN2016
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
- Cash register systems
- Payment Processing
- Product restocking
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
- Issue Resolution
- Complex Problem-Solving
- Merchandise Restocking
- Staff Training
- Guest inquiries
- ID Verification
- Inventory Management
- Sales expertise
- Daily Reporting
- Retail Merchandising
Timeline
Cashier
Hardess
01.2018 - 08.2018
Caregiver
Home Instead
03.2017
Cosmetology
Genesis Career College - Cookeville
Alternative And Adult Education
Livingston Academy