DAKOTA DIAL
Apple Inc
Arvada,CO
1
Certification
10
years of professional experience
Customer-focused Apple Sales Specialist with a strong track record of delivering results across key business priorities and creating personalized customer experiences. Consistently demonstrates strong customer engagement, product knowledge, and collaboration while supporting team success in a fast-paced environment. Uses data and performance results to identify opportunities, deliver results, and positively influence both customer and team outcomes. Seeking to bring these strengths to an Expert role and contribute at the next level
Work History
Sales Specialist
2 Years 2 Months- Consistently deliver results across key business priorities, including 60% AppleCare, 46% Apple Services, and 28 business introductions
- Use approach, permission, positioning, and probing skills to build trust and uncover customer needs
- Manage multiple customers simultaneously while maintaining an organized, welcoming, and efficient sales experience
- Educate customers on Apple products, services, and protection options to help them make confident purchasing decisions
- Collaborate with coworkers and cross-functional teams around customer and business needs, providing feedback and following through to resolution
Customer Service Representative
1 Year 2 Months- Fostered customer relationships and loyalty through clear and empathetic communication
- Resolved customer complaints and inquiries professionally, ensuring efficient resolutions
- Collaborated with departments to understand business functions and relay customer needs
Customer Service Representative
11 Months- Recommended products based on in-depth knowledge of company offerings, enhancing customer satisfaction
- Provided helpful product recommendations by maintaining strong knowledge of company products
- Collaborated with teammates to address customer needs, ensuring consistent support and accountability
Sales Representative / Assistant Manager
3 Years- Trained and supervised store employees to foster a positive and productive work environment
- Managed inventory operations, ensuring accurate maintenance, efficient receiving, shipping, and organization
Sales Representative
2 Years 7 Months- Delivered personalized customer service and product recommendations to enhance customer satisfaction and drive sales
Skills
Consultative Selling
Product Knowledge
Sales Results
Customer Relationship Building
Customer Service
Cross-Functional Collaboration
Communication
Managing Multiple Priorities
Problem Solving
Situational Adaptability
Trust building
Building Trust
Accomplishments
- Applecare Success - Increased AppleCare by 60% QTD
- Apple Services Growth - Generated 46% sales in Apple Services QTD
- Business Introductions - Achieved 28 new business introductions QTD
- Connect and Personalize - Maintained 85% with connect and personalize QTD
- Team Leadership - Supported and coached team members on services and customer engagement, helping drive confidence, consistency and stronger performance
Certification
Intro to Psychology
200 Hour Yoga Teacher Training
Timeline
Sales Specialist
Apple Inc
08.2024 - CurrentRead More
Customer Service Representative
Charlotte's Web
06.2023 - 08.2024Read More
Customer Service Representative
Quicksilver Scientific
06.2022 - 05.2023Read More
Sales Representative / Assistant Manager
Drift
06.2019 - 06.2022Read More
Sales Representative
Into the Wind
11.2016 - 06.2019Read More