Janelle Jasper
Augusta,GA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
18
18
years of professional experience
Work History
Sales Specialist
WOW
08.2019 - Current
- Determine customer needs and educate prospects on products, service solutions, and support through customized and targeted sales strategies via telephone
- Close sales and lead customers through the purchasing process while educating customer on all legal and sales disclosures
- Maintain and meet all sales goals and inbound sales quotas
- Provide exceptional support to existing customers.
Style/Wardrobe Consultant
01.2007 - Current
- Informed potential buyers where garments could be purchased
- Informed prospective purchasers about model number and price of garments
- Tracked current and emerging fashion and consumer trends.
Luxury Sales Associate
Luxury and Company
08.2018 - 09.2019
- Provides an exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, while demonstrating an excellent knowledge of the products
- Has met or exceeded sales goals on a monthly basis since hire date
- Discuss with clients and give advice on general trends in the fashion world and developments in luxury market; showing passion for fashion and luxury products
- Built and strengthened relationships with customers while dealing with different nationalities and personalities, but always putting the customers at ease
- Ensures the achievement of individual and store goals; enhancing and developing the business
- Generates sales through optimized general merchandising.
Sales and Leasing Specialist
Capital Ford of Charlotte
05.2017 - 05.2018
- Promote and ensure high customer satisfaction with every client while generating revenue through the sale of vehicles and the promotion of business products
- Respond to internet leads in a timely manner while making outbound calls to generate business
- Remain educated on all product knowledge, finance options, value products and services, servicing plans, and industry trends.
Personal Stylist/Luxury Sales Associate
Nordstrom
11.2016 - 05.2017
- Ensured high levels of client satisfaction through excellent customer service
- Remained knowledgeable of products both in store and online; cross sales products between entire store
- Exceeded departments sales goals on a monthly and quarterly basis
- Built productive and lasting relationships with clients
- Track record of over achieving sales quota.
Customer Retention Specialist
T-Mobile Wireless
08.2014 - 09.2016
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Addressed negative customer feedback immediately
- Effectively managed departmental expenses to stay within allocated budget
- Resolved customer questions, issues and complaints
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction
- Developed rapport with the customer base by handling difficult issues with professionalism.
General Care Customer Service Representative
T-Mobile Wireless
06.2014 - 08.2014
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within specified timeframes
- Formulated and enforced Service Center policies, procedures and quality assurance measures
- Properly directed inbound calls in phone queues to improve call flow.
Education
Mass Communication - Public Relations, Advertising, And Applied Communication
Claflin University
Orangeburg, SC05.2015
High School Diploma -
The Academy of Richmond County
Augusta, GA01.2011
Skills
- Professional and friendly
- Multi-tasking
- Advanced and quick learner
- Careful and active listener
- Consultative Selling
- Telemarketing expertise
- Inquiry Handling
- Complaint resolution
- Cash Handling
- Team Collaboration
- Customer service and care
- Sales expertise
- Cold-calling
- Upselling and Cross Selling
- Account Management
- Social media selling
Timeline
Sales Specialist
WOW
08.2019 - Current
Luxury Sales Associate
Luxury and Company
08.2018 - 09.2019
Sales and Leasing Specialist
Capital Ford of Charlotte
05.2017 - 05.2018
Personal Stylist/Luxury Sales Associate
Nordstrom
11.2016 - 05.2017
Customer Retention Specialist
T-Mobile Wireless
08.2014 - 09.2016
General Care Customer Service Representative
T-Mobile Wireless
06.2014 - 08.2014
Style/Wardrobe Consultant
01.2007 - Current
Mass Communication - Public Relations, Advertising, And Applied Communication
Claflin University
High School Diploma -
The Academy of Richmond County