Dakota England
Lawndale,NC
Summary
Dedicated customer service representative with a proven track record in resolving inquiries and complaints. Skilled in active listening and critical thinking, ensuring customer satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Concentrix
Remote
08.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed customer feedback to identify trends and improve service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Waitress
IHOP
Shelby, NC
08.2019 - 03.2023
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to maintain quality and presentation standards.
- Trained new waitstaff on menu items, service protocols, and best practices.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Merchandise Supervisor
Wal-Mart Supercenter
Cherryville, NC
03.2010 - 01.2015
- Oversaw inventory management processes to ensure optimal stock levels and minimize shrinkage.
- Trained and mentored team members on merchandise presentation standards and customer service best practices.
- Analyzed sales trends to develop merchandising strategies that enhanced product visibility and customer engagement.
- Implemented visual merchandising plans to create appealing displays that drove foot traffic and increased sales.
- Coordinated cross-functional teams to execute seasonal resets and new product launches in a timely manner.
Cashier
Dollar General
Fallston, NC
09.2009 - 02.2010
- Collaborated with team members to enhance customer service experience.
- Operated point-of-sale system to manage sales transactions effectively.
- Resolved customer issues promptly to ensure satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Pizza Maker
Kebos
Shelby, NC
12.2008 - 08.2009
- Prepared high-quality pizzas by following standardized recipes and cooking procedures.
- Operated kitchen equipment, including ovens and mixers, ensuring proper usage for safety and efficiency.
- Maintained cleanliness and organization of workstations to comply with health and safety regulations.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
Cashier
Ingles
Shelby, NC
03.2007 - 12.2007
- Processed customer transactions accurately and efficiently.
- Assisted customers with inquiries and product selections.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and debit transactions securely.
- Supported inventory management by restocking shelves as needed.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Burns High School
Lawndale, NCNurse Aide 1 -
Cleveland Community College
Shelby, NCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Concentrix
08.2023 - Current
Waitress
IHOP
08.2019 - 03.2023
Merchandise Supervisor
Wal-Mart Supercenter
03.2010 - 01.2015
Cashier
Dollar General
09.2009 - 02.2010
Pizza Maker
Kebos
12.2008 - 08.2009
Cashier
Ingles
03.2007 - 12.2007
High School Diploma -
Burns High School
Nurse Aide 1 -
Cleveland Community College