Dakota Fair
Hilton,NY
Summary
A reliable professional with a great variety of work experience in different fields, and a strong sense of empathy. Looking to break into education as a life-time career with a passion for educating, mentoring, and guiding the next generation of students.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Associate
Paychex
08.2024 - Current
- Inbound call-taker, assisting clients with workers compensation related insurance issues.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Community Intern
Cardinal Management Group
02.2023 - 11.2023
- Assisting future residents sign leases on a commission-based structure, helping residents with move-ins, lockouts, and other on-call community issues.
- Assisted in the summer with daily 12hr workdays to "turn" the apartment complex before the next wave of oncoming students.
Crew Mate
Trader Joes
05.2022 - 01.2023
- Working the register, stocking shelves, greeting customers, cleaning, closing the store etc.
- Became familiar with products to answer questions and make suggestions.
Cleaner
Hilton High School
09.2020 - 03.2021
- Sanitizing and cleaning classrooms and desks amidst the pandemic regulations and operating cleaning various cleaning equipment.
- Used time management and efficient cleaning methods to meet deadlines.
Customer Service
Tops Friendly Markets
08.2017 - 02.2020
- Working the customer service desk, handling returns, lottery tickets, and money transfers via Western Union.
- Developed a deep understanding of customer service principles and customer service best practices.
- Managed customer service inquiries and complaints for customer satisfaction.
Education
Education
Monroe Community College
Henrietta, NYFilm And Video Production
Pennsylvania State University
University Park, PAMaster of Arts - Teaching English To Speakers of Other Languages
Arizona State University
Tempe, AZ01-2027
Bachelor of Arts - Communication
Southern New Hampshire University
Manchester, NH12-2024
Skills
- Team player
- Creative and adaptable
- Empathetic and patient
- Values cross-cultural communication
- Willingness to learn
- Strong sense of humor
- Professional with a variety of work experience
- Passionate about education
Accomplishments
- 20hrs of Guided Observation in a High School Classroom (Monroe Community College)
- Short Film Director Credits (Penn State)
- President's List (Southern New Hampshire University)
Certification
- 120hr Teaching English To Speakers of Other Languages Certificate (TEFL Org)
Timeline
Service Associate
Paychex
08.2024 - Current
Community Intern
Cardinal Management Group
02.2023 - 11.2023
Crew Mate
Trader Joes
05.2022 - 01.2023
Cleaner
Hilton High School
09.2020 - 03.2021
Customer Service
Tops Friendly Markets
08.2017 - 02.2020
Education
Monroe Community College
Film And Video Production
Pennsylvania State University
Master of Arts - Teaching English To Speakers of Other Languages
Arizona State University
Bachelor of Arts - Communication
Southern New Hampshire University
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