Gabriella Santos
Manhattan,KS
Summary
Friendly and welcoming service associate with several years' experience working with the public. Exceptional customer service and marketing skills. Proficient in pos, refunds, returns, sales and customer support. Reliable, trustworthy and dedicated to overall customer satisfaction.
Overview
3
3
years of professional experience
Work History
Service Associate
Hokulia Shaved Ice
Olathe, Kansas
05.2025 - 08.2025
- Provided exceptional customer service during busy shifts at a popular shaved ice stand.
- Maintained cleanliness and organization of work area to ensure a safe environment.
- Assisted in managing inventory by restocking supplies as needed throughout the day.
- Operated cash register accurately, handling transactions and providing change to customers.
- Engaged with customers to create a welcoming atmosphere and promote menu items.
- Collaborated with team members to ensure efficient service during peak hours.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Barista
85 C Bakery
Olathe, Kansas
05.2025 - 08.2025
- Maintained cleanliness and organization of workstations and customer areas.
- Assisted customers with menu selections and provided excellent service.
- Managed inventory levels, restocked supplies, and placed orders as needed.
- Trained new staff on coffee preparation techniques and customer service standards.
- Implemented best practices for maintaining equipment and ensuring safety protocols.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Soccer Coach
Lil’ Kickers
Lenexa, KS
11.2023 - 08.2024
- Provided coaching to children (approximately seven classes) each week.
- Followed lesson plans.
- Maintained all soccer equipment for classes.
- Encouraged children's development by participating in fun activities and drills.
- Communicated with parents.
- Handled behavior issues.
- Followed safety and health requirements.
- Created engaging practice sessions to enhance skill development.
Fulfillment Associate
Target
Lenexa, KS
12.2023 - 07.2024
- Assisted customers
- Organized stock.
- Processed and packed orders.
- Maintained a clean and safe workspace.
- Verified order details.
- Located items in the store.
- I took additional shifts to help team members and provide coverage.
- Printed receipts, met urgent deadlines, and prioritized orders based on pickup times.
- Working as a team to ensure that customers' needs are met with 5-star satisfaction ratings.
Lifeguard
White Water
Branson, Missouri
05.2023 - 08.2023
- Served as a lifeguard and provided medical care to guests, monitored pools and slides, maintained Ellis CPR and first aid certifications each summer, provided excellent customer service to guests as they asked questions regarding the park and activities, conducted daily checks of pool area for safety, performed safety drills with teammates
Waitress
Pizza Shoppe
Shawnee, KS
11.2022 - 04.2023
- Handled money.
- Managed large party orders.
- Answered phones.
- Provided exceptional customer service, greeted customers, and assisted with menu choices.
- I shared the daily specials with patrons, verified special allergy requests with the kitchen staff,
- cleaned the restaurant, and performed opening and closing duties.
- I took additional shifts when short-staffed and assisted management with daily tasks.
- I cleaned the restaurant, performed opening and closing duties, took additional shifts when short-staffed, and assisted management with daily tasks.
Education
Associate of Arts - Criminology
Kansas State University
Manhattan, KS05-2028
High School Diploma -
St.James Academy
Lenexa, KS05-2024
Skills
- Money management
- Customer service
- Team player
- Organized
- Problem resolution
- Communication skills
- Safety compliance
- Time management
- Team collaboration
- Sales experience
- Payment processing
Timeline
Service Associate
Hokulia Shaved Ice
05.2025 - 08.2025
Barista
85 C Bakery
05.2025 - 08.2025
Fulfillment Associate
Target
12.2023 - 07.2024
Soccer Coach
Lil’ Kickers
11.2023 - 08.2024
Lifeguard
White Water
05.2023 - 08.2023
Waitress
Pizza Shoppe
11.2022 - 04.2023
Associate of Arts - Criminology
Kansas State University
High School Diploma -
St.James Academy
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