Dakota Gonser
Beaver
Summary
My primary objective is to find a career that I can provide for my family, grow, and flourish in. I am goal oriented, hardworking, consistent, and bring not only positivity but encouragement to the workplace.
Overview
8
8
years of professional experience
Work History
Shift Lead
The Creamery
05.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Trained and mentored new employees to maximize team performance.
Lead Sales Associate
Dollar General
05.2022 - 01.2024
- Trained, coached, and mentored new sales associates for maximum performance.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Performed inventory control procedures to manage stock.
- Handled cash register operations and customer transactions to process payments.
Life insurance agent
EFES
12.2019 - 09.2020
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
Cap 2
Walmart
11.2018 - 11.2019
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
Sales Associate
Fred's Retail Store
05.2016 - 10.2018
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate in General Art -
NAC
Harrison, AR01.2021
High School Diploma - undefined
Marshall High School
Marshall, AR01.2016
Skills
- Staff Motivation
- Technical knowledge
- Performance Improvement
- Operations Monitoring
Leadership Experience
As a customer service representative, I maintain a positive environment that promotes customer safety and satisfaction of the time and experience of the customers in need of my services. As a lead my leadership consisted of being a safe place for both customers and staff to come to for help, concerns and to make sure that they are knowledgeable and confident to take care of any situation that may arise.
Roles And Responsibilities
Customer Service was a key part of my prior employment. I have experiences in handling my composure while dealing with multiple different personalities. I pride myself in having a positive attitude when coming to work. I am driven, determined and always go above and beyond the call of duty.
Awardsandacknowledgements
- Employee of the month - Dollar General (December 2022)
- Digital Communication - MHS (May 2016)
- Anti-money laundering Certification - EFES (2019-2020)
Communication Skills
Collaborating with colleagues, customers, and management to ensure goals and needs are met.
References
- Tanya Watts, 870-504-0691
- Gail Fairfield, 501-253-2873
- Tawnia Upson, 760-855-4326
- Matt Robinson, 435-691-8705
Timeline
Shift Lead
The Creamery
05.2024 - Current
Lead Sales Associate
Dollar General
05.2022 - 01.2024
Life insurance agent
EFES
12.2019 - 09.2020
Cap 2
Walmart
11.2018 - 11.2019
Sales Associate
Fred's Retail Store
05.2016 - 10.2018
Associate in General Art -
NAC
High School Diploma - undefined
Marshall High School
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