Dakota Graves
Summary
Residential Shift Supervisor with extensive experience in crisis intervention, team leadership, and compliance monitoring. Proven ability to train and support staff while ensuring a safe and compliant environment. Continuing my education with intent to enter the Information Technology field.
Overview
14
14
years of professional experience
Work History
Residential Shift Supervisor
Journey Health Systems
Bradford, PA
2023.01 - Current
- Conduct regular training sessions on safety protocols and emergency procedures.
- Assist in resolving resident concerns swiftly to maintain a supportive environment.
- Monitor compliance with health regulations and internal policies consistently.
- Respond quickly to emergency situations in accordance with established protocols.
- Provide crisis intervention services when necessary.
- Provide leadership, guidance and support to members of my team.
- Assist with on-call responsibilities.
Dual Rate Floor Supervisor
Seneca Gaming Corporation
Salamanca, NY
2015.07 - 2022.12
- Supervised daily operations on the gaming floor to ensure compliance with policies.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Monitored gaming activities to maintain a safe and secure environment for patrons.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Team Lead
The Connection
Olean, NY
2013.01 - 2015.07
- Trained new staff on policies and procedures effectively.
- Led team in daily operations and workflow management.
- Monitored team performance and provided constructive feedback regularly.
- Resolved conflicts among team members to maintain a positive work environment.
- Resolved escalated customer complaints or queries promptly and efficiently via phone, email, and internal ticket system.
Education
Associate of Science - Information Technology
Full Sail University
Winter Park2026-07
Bachelor of Science - Cybersecurity
Full Sail University
Winter Park, FL2026-07
Skills
- Team leadership
- Training and mentoring
- Compliance monitoring
- Customer service
- Basic System Scripting
- IT support
- IT asset management
- Virtualization technologies
- Remote support
- Operating system support
- System configuration
- Hardware diagnostics
- Hardware troubleshooting
- Software installation
- End-user training
Timeline
Residential Shift Supervisor
Journey Health Systems
2023.01 - Current
Dual Rate Floor Supervisor
Seneca Gaming Corporation
2015.07 - 2022.12
Team Lead
The Connection
2013.01 - 2015.07
Associate of Science - Information Technology
Full Sail University
Bachelor of Science - Cybersecurity
Full Sail University