Joshua Berns
Denison
Summary
Dedicated Residential Shift Supervisor with expertise in crisis management and policy compliance. Proven ability to mentor staff and students, ensuring a safe and positive environment.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Residential Shift Supervisor
Denison Job Corps Center
Denison
09.2023 - Current
- Supervised residential staff to ensure safety and compliance with policies.
- Facilitated conflict resolution among students to promote a positive environment.
- Trained new staff on operational procedures and best practices.
Senior Residential Advisor
Denison Job Corps Center
Denison
08.2021 - 09.2023
- Mentored students in personal development and life skills.
- Maintained accurate records of student progress and behavioral reports.
- Adapted quickly to changing situations while remaining calm under pressure.
Residential Advisor
Denison Job Corps Center
Denison
09.2019 - 08.2021
- Supervised residential students, facilitating engagement in daily activities and routines.
- Guided students in personal development and life skills, enhancing their self-sufficiency.
- Monitored student behavior to ensure adherence to center policies, promoting a safe and respectful environment.
- Collaborated with staff to develop individualized support plans for students.
- Assisted in crisis management by implementing de-escalation techniques.
Customer Service Manager
Walmart
Denison
01.2019 - 09.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Facilitated conflict resolution between customers and associates for a positive environment.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Trained staff on company policies and effective customer interaction techniques.
- Monitored service performance metrics to maintain high operational standards.
Education
Vocational Completion - Business Technology
Denison Job Corps
Denison07-2009
High School Diploma -
Denison High School
Denison, IA08-2008
Skills
- Crisis management
- Conflict resolution
- Policy compliance
- Staff training
- Student mentoring
- Customer service
- Excellent communication
- Interpersonal communication
- Teamwork and collaboration
- Scheduling and coordinating
- MS office
- Professionalism
- Positive attitude
Certification
CPR/ First Aid Certified
Timeline
Residential Shift Supervisor
Denison Job Corps Center
09.2023 - Current
Senior Residential Advisor
Denison Job Corps Center
08.2021 - 09.2023
Residential Advisor
Denison Job Corps Center
09.2019 - 08.2021
Customer Service Manager
Walmart
01.2019 - 09.2019
Vocational Completion - Business Technology
Denison Job Corps
High School Diploma -
Denison High School