Dakota Howe
Worcester,MA
Summary
Service-oriented, hardworking individual with 4+ years of experience in the healthcare field who is naturally curious with the willingness to learn something new, committed to gaining knowledge within any field I engage in, addition to being a well communicated team player with an organized, detail-oriented mindset.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Conifer Healthcare Solutions
09.2023 - Current
- Ensuring compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Developing proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Adapting quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Managing challenging situations effectively by remaining calm under pressure while resolving conflicts.
- Facilitating smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
PCA
Tempus Unlimited
11.2020 - 08.2023
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Improved patient comfort by providing compassionate and attentive care.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Education
High School Diploma -
North High School
Worcester, MA06-2017
Skills
- Customer service
- Multitasking and organization
- Phone and email etiquette
- Medical terminology
- HIPAA compliance
- Insurance verification
- Healthcare systems navigation
- Detail-oriented
Timeline
Patient Access Representative
Conifer Healthcare Solutions
09.2023 - Current
PCA
Tempus Unlimited
11.2020 - 08.2023
High School Diploma -
North High School
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