Dakota Intorcia
Sales Manager
Staten Island,NY
Summary
Personable and knowledgeable, driven by a passion for customer service and wellness. Possess solid understanding of product varieties and regulations. Bring strong communication skills and attention to detail to every interaction. Commitment lies in providing exceptional customer experiences and fostering a welcoming environment.
Overview
7
7
years of professional experience
Work History
Shift Leader
The Plug
11.2024 - Current
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Consistently ranked in the top 5% of sales performers, demonstrating strong product knowledge, customer service, and sales techniques.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Streamlined check-in process for recreational patients, expediting wait times while maintaining compliance with state requirements.
- Assisted in conducting regular inventory audits for accuracy assurance purposes while maintaining awareness of potential shrinkage or loss.
- Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Supervisor
Empire Cannabis Clubs
02.2022 - 07.2024
- Prepared daily cash revenue reports for store budget
- Maintained knowledge of all current sales, promotions, and policies regarding purchases and security practices
- Conducted new hire Onboarding paperwork, training and orientation
- Completed Scheduling for 15 + Staff on a weekly basis/ including checking Time Sheets for accuracy & errors
- Proven track record of working collaboratively with sales teams to achieve goals & escalate revenue gains
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Optimized inventory control methods, resulting in a more systematic and efficient stock handling system.
- Responsible for resolving problems; identifying and analyzing market trends and responding to customer needs
- Aided Team members when necessary in Operating POS, organizing inventory space, labeling products, unloading Merchandise & cleaning up
Manager
Juice Press
01.2019 - 01.2021
- Promoted to a member of the management team from FOH Associate
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales Advisor
H&M Hennes & Mauritz
09.2017 - 12.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Some College (No Degree) - Social Sciences
CUNY Hunter College
New York, NY01-2019
Skills
> Excellent Written and Verbal Communication Skills
> Critical and Analytical Thinker
> Works Well Under Pressure
> Detail Orientated
> Team Player
> Product knowledge expertise
> Cash handling experience
> Customer education
> Key holder
Timeline
Shift Leader
The Plug
11.2024 - Current
Supervisor
Empire Cannabis Clubs
02.2022 - 07.2024
Manager
Juice Press
01.2019 - 01.2021
Sales Advisor
H&M Hennes & Mauritz
09.2017 - 12.2018
Some College (No Degree) - Social Sciences
CUNY Hunter College
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