Dakota Reid
Cleveland
Summary
Hospitality professional with a focus on driving customer satisfaction through effective team leadership and staff training. Proven track record of managing high-demand dining environments, consistently delivering top-tier service while increasing revenue through upselling techniques. Eager to transition to a remote position that fosters professional growth.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Bartender
Condado Tacos
Orange
04.2025 - 05.2026
- Provided excellent customer service in a fast-paced environment.
- Mixed cocktails based on customer preferences and menu offerings.
- Maintained cleanliness of the bar area and equipment throughout shifts.
- Assisted in training new staff on bartending techniques and procedures.
- Managed inventory levels and restocked supplies as needed.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Created a welcoming atmosphere for guests through friendly interactions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Resolved customer complaints in a professional manner.
Service Writer
Chrysler Dodge Jeep Ram of Willough
Willoughby
07.2024 - 04.2025
- Answer phones in a timely manner and accurately record all pertinent customer and customer vehicle information.
- Schedule service appointments based on customer needs for vehicle repairs.
- Build repair orders, labor quotes, and part quotes based on technician diagnosis.
- Provide outstanding and trustworthy service to customers.
- Maintain multiple open repair orders for vehicles waiting on special order parts to complete repairs.
- Accurately handle cash and credit cards for customers upon completion of repairs.
- Facilitated customer communication regarding service needs and vehicle repairs.
- Communicated repair information to customers in a professional manner.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
Server - Shift Lead
Miller's Ale House
Lakeland
09.2023 - 07.2024
- Greet guests upon entering lobby and guide guests through dining room to table next on seating chart.
- Knowledge of menu items for recommendations based on guests' needs and preferences.
- Manage multiple table sections and accompanying financial transactions using a Point-of-Sale system.
- Ensure maintenance of food hygiene in accordance with guidelines.
- Delegate all running and end of shift side work and ensure everything is completed by all servers.
- Successfully trained new servers and familiarized new employees with restaurant culture, food, and drink menus.
- Efficiently verify customer age for alcohol, ensuring compliance and enhancing guest experience.
- Maintain cleanliness and stock levels, contributing to a welcoming and efficient service environment.
- Skillfully serve food and beverages, fostering a positive and engaging customer interaction.
- Diligently record orders, ensuring accuracy and satisfaction in a fast-paced setting.
- Proactively manage dining areas, enhancing overall customer satisfaction and operational flow.
- Upsold specialty cocktails and menu items, driving noticeable increases in nightly revenue and enhancing guest satisfaction.
- Partnered with kitchen and waitstaff to ensure seamless service flow, leading to smoother operations and positive customer feedback.
- Monitored inventory levels and restocked bar efficiently, preventing shortages and supporting uninterrupted guest service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Recruitment Specialist
Suncoast Drivers
Tampa
03.2021 - 07.2023
- Receive and review CDL and non-CDL driving career opportunities.
- Build a unique job listing on various platforms for potential hiring candidates.
- Receive and review all submitted resumes thoroughly to ensure proper fit for position.
- Conduct phone interviews and discuss position and candidates' qualifications for position.
- Handle between 6-10 CDL and non-CDL career opportunities consecutively.
- Coordinated interview schedules between candidates and hiring managers efficiently.
- Maintained detailed records of recruiting activities such as interviewing notes, offer letters.
- Analyzed data from applicant tracking systems to identify trends in the recruitment process.
- Create onboarding profiles for new candidates and assist with paperwork and onboarding process.
- Carefully review paperwork to ensure all information is complete and accurate.
Bartender
World of Beer
Tampa
05.2020 - 02.2021
- Greet and check identification of customers to verify age requirements for alcohol purchase and consumption.
- Ensure dining and bar areas are clean and stocked with proper utensils and garnishments.
- Serve food, beer, and various in-house made cocktails.
- Listen carefully and write down customer orders to maintain a good hospitable approach.
- Maintain tables, floors, and all customer areas are clean.
- Won upsell cocktail contest for building and entire company.
- Provided excellent customer service in a fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
Talent Acquisitionist - Human Resources
ClubZ! In-Home Tutoring Services
Tampa
05.2019 - 03.2020
- Receive new client information for tutoring needs, grades K-University.
- Create career job listings seeking qualified candidates for students and families.
- Review applicant resumes and select candidates for phone interviews.
- Conduct multiple phone interviews succeeding in hiring proper applicant.
- Handle sensitive information, social security numbers, addresses, and banking information.
- Follow new hire protocol and verify references, conduct background checks, and verify proper education.
- Communicate between student and tutor to coordinate tutoring schedules.
- Ensure clients pay for services and tutor receives salary.
- Utilized various software and tools to streamline processes and optimize performance.
Bartender
Topgolf
Tampa
05.2017 - 05.2019
- Greet and check and verify identification of guests to verify age requirements to purchase alcohol.
- Stock bar, server-side stations, roll silverware, and ensure all side work is completed for shift.
- Maintain a clean bar and server area free of debris and dishes.
- Event Ambassador for large parties over 150 guests and maintaining a calm and professional approach.
- Awarded title of ACE (Associates Certified in Excellence) trainer and successfully hired and trained 70 associates.
- Awarded member of the spirit committee for excellence in customer service during promotional events.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Digital Entry Clerk
DDS Lab, LLC
Tampa
03.2016 - 05.2017
- Review between 50-100 dental X-Ray scans for crowns, bridges, and orthodontics.
- Create, maintain, and enter information properly, with any details about what needs to be changed for proper procedure.
- Communicate with manufacturer in China for proper procedures for crown, bridges, and orthodontics.
- Processed incoming documents and materials for quality assurance.
- Communicated with vendors to verify order details and resolve issues.
- Demonstrated ability to work independently with minimal supervision.
Education
Cosmetologist -
Traviss Career Center
Bartow, FLE-1 - 31B MP
United States Army
Fort Leonard Wood, MOHigh school diploma -
Plant City High School
Plant City, FLSkills
- Hospitality
- Phone etiquette
- Data entry
- Communication skills
- Customer Service
- Situational awareness
- Recruiting
- Customer support
- Workday
- Microsoft Word
- Employment & labor law
- Conflict management
- Sales
- Windows
- Personal and human resources
- Product demos
- Negotiation
- Time management
- Organizational skills
- Driving
- Payroll
- Analysis skills
- Team player
- Leader
- Staff training
- Customer service
Certification
- Driver's License
- CPR Certification
Languages
English
Timeline
Bartender
Condado Tacos
04.2025 - 05.2026
Service Writer
Chrysler Dodge Jeep Ram of Willough
07.2024 - 04.2025
Server - Shift Lead
Miller's Ale House
09.2023 - 07.2024
Recruitment Specialist
Suncoast Drivers
03.2021 - 07.2023
Bartender
World of Beer
05.2020 - 02.2021
Talent Acquisitionist - Human Resources
ClubZ! In-Home Tutoring Services
05.2019 - 03.2020
Bartender
Topgolf
05.2017 - 05.2019
Digital Entry Clerk
DDS Lab, LLC
03.2016 - 05.2017
Cosmetologist -
Traviss Career Center
E-1 - 31B MP
United States Army
High school diploma -
Plant City High School