Dakota Lewis
Hospitality Support
Valdosta,GA
Summary
Enthusiastic server, manager, and assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training. Motivated to learn, grow and excel in the industry.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Server/Bartender/Trainer
Hooters Inc.
Valdosta, GA
08.2021 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Sonnys Real Pit BBQ
Valdosta, GA
06.2021 - 08.2021
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Jhenry
Griffin, GA
12.2020 - 05.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server/Bartender/Manager
Mama's Bourbon St Grille
Fayetteville, GA
03.2019 - 12.2020
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Controlled employee scheduling
- Key holder to open restaurant before staff arrives and close once employees leave.
Dental Orthopedics/Assistant
Tooth Maker
Griffin, GA
03.2018 - 03.2019
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
Server
Hooters Inc.
Macon, GA
05.2018 - 01.2019
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Manager/Hostess
Slices Pizzeria
Griffin, GA
05.2017 - 01.2018
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
Cashier/Customer Service Associate/Stocking Clerk
Food Depot
Griffin, GA
04.2015 - 05.2017
- Helped customers complete purchases, locate items and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on sales software system operation.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
Spalding High School
Griffin, GA 08.2014 - 05.2017
Skills
Point of sale operation
Hospitality service expertise
Key Performance Indicators
Schedule and calendar management
Verbal and written communication
Product and service knowledge
Administrative tasks
Relationship building
Timeline
Server/Bartender/Trainer
Hooters Inc.
08.2021 - Current
Server
Sonnys Real Pit BBQ
06.2021 - 08.2021
Server
Jhenry
12.2020 - 05.2021
Server/Bartender/Manager
Mama's Bourbon St Grille
03.2019 - 12.2020
Server
Hooters Inc.
05.2018 - 01.2019
Dental Orthopedics/Assistant
Tooth Maker
03.2018 - 03.2019
Manager/Hostess
Slices Pizzeria
05.2017 - 01.2018
Cashier/Customer Service Associate/Stocking Clerk
Food Depot
04.2015 - 05.2017
High School Diploma -
Spalding High School
08.2014 - 05.2017