Dakota Litsey
D'Iberville,Mississippi
Summary
A team player with years of both team management and project management. My lengthy experience in retail has gifted me with exceptional customer service skills, great inventory skills, and the ability of getting things done in a timely, yet, efficient manner. I am a very quick learner and can adapt to any environment I am put in and can do anything I put my mind to. I am always very eager to learn new things every day, whether that be a new skillset, entirely, or just finding a faster way to do something that I am already accustomed to doing. I love bringing a smile to people's faces and constantly improving customer relations, and I am always working on myself to become better at what I do.
Overview
4
4
years of professional experience
Work History
Custom Framer
Hobby Lobby
08.2024 - Current
- Enhanced customer satisfaction by providing personalized framing solutions tailored to individual needs and preferences.
- Maintain a clean and safe work environment for myself and my partners in the frame shop.
- Insure peak satisfaction for customers while having keen attention to detail so every customers’ framing order is assembled to perfection.
- Give customers informative recommendations for glass types and mat designs to help artwork blend perfectly with the customer’s home.
- Keep all paperwork in order for filing purposes before -and after- order is completed.
- Manage time of day wisely to get current orders completed to keep the rest of the orders within their completion time frame.
- Help unload, organize, and process freight every truck delivery day.
Transport Driver
Wimbrow Automotive
08.2024 - Current
- Drive with fleet from the body shop in Gulfport to either New Orleans, Hammond, or Covington, Louisiana.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Pick pre-purchased vehicles up from auction houses and deliver the vehicle back home, no matter what the conditions of the vehicle are. Verifying that everything is safe to drive before leaving.
- Maintain professionalism to also maintain relationships with the dealers that the company has been working with for decades.
Assistant General Manager
Rainforest Carwash of D'Iberville
05.2023 - 07.2024
- Supervise my team and provide clear objectives and consistent, performance-oriented policies
- Oversee attendants' individual workload to insure customer satisfaction with no complaints or incidents to their vehicles
- On stand-by to fix any equipment malfunction in a fast-paced manner to keep operations moving smoothly
- This includes routine maintenance to all equipment daily
- Coordinating employee schedules to provide adequate staff coverage
- Delegate tasks to appropriate staff members for optimal productivity
- Handle escalating problems to improve customer relations
Lube Technician
Ray Brandt Chevrolet
05.2023 - 06.2023
- Drained engine oil and refilled with accurate quantity and viscosity
- Identified problems with customers' vehicles using standard multi-point inspections
- Improved performance and life of parts and personal tools with regular greasing and lubrication
- Protected each customers' vehicle from damage with consistent use of proper safety procedures
- Performed tire rotations to maintain even tire wear
- Learned to mount and balance new wheels and tires
- Made recommendations for additional servicing based on initial vehicle inspections
- Temporary job while I was getting back on my feet as I had just moved back home from Mobile, Alabama
Custom Framing Specialist
Hobby Lobby
08.2022 - 05.2023
- Responsible for assisting customers with designing their very own custom artwork
- Handled every individual customers' artwork with utmost care to insure no damage to the original artwork
- Wood-shop and glass cutting skills that are important to cut everything to the exact measurement that they need to be
- Keeping track of inventory and new orders, simultaneously, to keep inventory ahead of time to keep our current orders on track
- Handled all tools and equipment with care to prevent any injuries to myself and my coworkers
Preloader/ Unloader/ Package Handler
UPS
05.2022 - 07.2022
- Worked in a fast-paced environment to attain my designated packages off of the conveyor and put them in their correct spot in its designated delivery truck
- Loaded 3-4 trucks daily with specific attention to its assigned order in where it goes in that truck
- Handled up to 1,000 packages with care, each and every day, to guarantee customers' packages are delivered in the same condition we received it or better
- Lifted and placed items with care to insure my own safety as some packaged can weight 200+ pounds
- Summer Job - Part Time
Nutrition Specialist / Manager
228 Nutrition
12.2020 - 08.2022
- Maintain a clean workspace and clean utensils while making refreshments for customers
- Create and serve beverages to all customers' liking
- Explain and inform customers on nutrition facts and benefits to each individual product
- Manage storefront, supervise employees, open and close, scheduling, and payroll
- Keyholder, managed all money from open until close
Education
Business Administration - Business Administration And Marketing
University of South Alabama
Mobile, AlabamaAssociates in Arts (A.A.) - General Studies / Business Focus
Mississippi Gulf Coast Community College
Gulfport, Mississippi05.2022
Highschool Diploma -
D'Iberville High School
05.2020
Skills
- Excellent Customer Service
- Customer Always Comes First
- Retail Management
- Inventory
- Team-Based Work
- Independent Work
- Mechanical Skills
- Goal Oriented
- Project Management
- Creativity
- Attention to Detail
- Punctuality
- Accountability
- Organization
Timeline
Custom Framer
Hobby Lobby
08.2024 - Current
Transport Driver
Wimbrow Automotive
08.2024 - Current
Assistant General Manager
Rainforest Carwash of D'Iberville
05.2023 - 07.2024
Lube Technician
Ray Brandt Chevrolet
05.2023 - 06.2023
Custom Framing Specialist
Hobby Lobby
08.2022 - 05.2023
Preloader/ Unloader/ Package Handler
UPS
05.2022 - 07.2022
Nutrition Specialist / Manager
228 Nutrition
12.2020 - 08.2022
Business Administration - Business Administration And Marketing
University of South Alabama
Associates in Arts (A.A.) - General Studies / Business Focus
Mississippi Gulf Coast Community College
Highschool Diploma -
D'Iberville High School
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