Dakota McLennan
Kentwood,MI
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Business Development Representative
Nolan Transportation Group, LLC
Grand Rapids, MI
01.2024 - Current
- Set up potential client contacts, cultivated relationships, and followed through on service needs.
- Developed and maintained relationships with potential customers to understand their business needs.
- Built strong relationships with existing customers through ongoing communication.
Advertising Sales Representative
Saint Ignace News
Saint Ignace, MI
10.2022 - 01.2024
- Attended workshops and trade shows to network with new contacts.
- Used persuasive techniques to overcome objections and close new sales opportunities.
- Maintained detailed records of all sales activities including contacts, accounts, leads.
- Analyzed customer feedback in order to improve services offered by the company.
Tour Guide Manager
Mystery Spot
Saint Ignace, MI
05.2014 - 10.2022
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Created customized tour packages according to customer preferences.
- Developed well-versed tour guides by mentoring and training peers.
- Ensured all tour content was culturally sensitive and appropriate for a global audience.
- Organized and conducted daily tours for groups of up to 30 people.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
Education
Bachelor of Science - Advertising
Central Michigan University
Mount Pleasant, MI10-2021
Skills
- Team collaboration
- Critical thinking
- Dependable and responsible
- Excellent communication
- Training & Development
- Leadership
Volunteer Work
Community Events Volunteer | 2011-13
- Coordinated logistics for charity fundraisers serving 500+ community members.
Mentor/Tutor | LaSalle High School | 2011-2013
- Supported 15+ students in academic planning and college readiness.
Animal Care Volunteer | Saint Ignace Animal Shelter | 2011-2013
- Cared for 20+ animals daily and trained new volunteers.
Timeline
Business Development Representative
Nolan Transportation Group, LLC
01.2024 - Current
Advertising Sales Representative
Saint Ignace News
10.2022 - 01.2024
Tour Guide Manager
Mystery Spot
05.2014 - 10.2022
Bachelor of Science - Advertising
Central Michigan University
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