Dakota M Nitterright
Baltimore,MD
Summary
Bartender and Restaurant Bar Manager with expertise in mixology and customer engagement. Increased revenue through innovative beverage menus and exceptional guest experiences. Proficient in inventory management and staff training to elevate service quality. Proven ability to multitask in high-pressure environments while maintaining cleanliness and organization. Results-oriented professional knowledgeable about wide range of loan products. Professionally works with different customers to meet individual needs and maximize bank revenue. Analytical problem-solver tenacious in pursuing sales opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Mc Fauls Oyster & Reel
Essex, MD
08.2025 - Current
- Interacted with customers to provide excellent service and build rapport.
- Trained new staff on bar procedures, safety protocols, and customer service standards.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Bartender
Loonasea
Middle River, Maryland
06.2024 - 08.2025
- Prepared and served a variety of cocktails and beverages to customers.
- Handled cash transactions and processed payments efficiently at the register.
- Interacted with customers to provide excellent service and build rapport.
- Developed new drink recipes based on seasonal ingredients and trends.
- Trained new staff on bar procedures, safety protocols, and customer service standards.
- Performed opening and closing duties including restocking supplies.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Loan Originator
Sunrise Group
Lutherville, Maryland
09.2024 - 03.2025
- Evaluated client financial profiles to determine loan eligibility.
- Verified accuracy of all data entered into the computer system for each loan file.
- Analyzed customer's income and debt levels to determine maximum affordability for a mortgage product.
- Assessed assets, income and debts to determine client financial standing and liability risk.
- Provided guidance on loan qualification criteria to potential borrowers.
- Conducted outbound calls to generate leads and build client relationships.
- Provided feedback on customer responses to enhance script effectiveness.
- Maintained accurate records of call outcomes and follow-up actions.
Head Bartender/Assistant Manager
The Crazy Crab Bag
Essex, MD
05.2023 - 06.2024
- Supervised cleanliness of guest service areas before, during and after service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Managed daily administration and operations of the beverage department, answering questions, monitoring task prioritization, and handling orders.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
- Upsold customers from shelf to premium brands to help boost sales.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Displayed and retained extensive knowledge of liquors, wines, and entrées.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Built relationships with vendors to secure quality products at competitive prices.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Bartender
Skipjack's
Essex , MD
08.2023 - 05.2024
- Prepared and served a variety of cocktails and beverages to customers.
- Developed new drink recipes based on seasonal ingredients and trends.
- Trained new staff on bar procedures, safety protocols, and customer service standards.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Business Development Associate
Acre Mortgage
Owings Mills, MD
08.2020 - 11.2023
- Identified business prospects through cold calling, networking, marketing and database leads.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
- Scheduled meetings with clients and partners and provided updates or meeting changes.
- Identified additional business opportunities and communicated to team.
- Met with local business and community organizations to develop leads and generate business.
- Prepared contracts and completed sales with new and existing clients.
- Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.
- Conducted market research to determine new business opportunities.
- Generated consistent leads, developed pipelines and closed over million dollar sales per year.
- Increased bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
Receptionist
Prive Hair Salon
Baltimore , MD
03.2021 - 09.2023
- Scheduled appointments using salon management software for optimal service flow.
- Answered phone calls promptly and addressed client inquiries professionally.
- Maintained cleanliness and organization of reception area for welcoming atmosphere.
- Updated and recorded customer or client information to maintain accounts.
- Handled inventory management for salon products, ensuring adequate stock levels at all times.
- Tracked daily sales transactions and reported them to management on a weekly basis.
Restaurant Bar Manager
Shipard Pub
Baltimore, MD
06.2019 - 10.2022
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Restocked beer and liquor regularly and after special events.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Poured wine, beer and cocktails for patrons.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Reorganized bar stations to streamline service flow.
- Created signature beverages to increase revenue and patron loyalty.
- Developed and implemented bartender training programs, policies and procedures.
Education
High School Diploma -
Digital Harbor High
Baltimore, MD05.2009
Some College (No Degree) -
Anne Arundel Community College
Arnold, MDSkills
- Sales expertise
- Service-oriented mindset
- New hire training
- Creative mixology
- Customer service excellence
- Payment processing
- Cash and credit transactions
- Beer knowledge
- Performance improvement
- Point of sale systems
- Sales and marketing strategies
- Health codes compliance
- Inventory management
- Wine and liquor knowledge
- Safe serving practices
- Anticipating guest needs
- Licensed mortgage lender
- Appraisal expertise
- Application preparation and review
- Legal compliance in lending
- Contract finalization and processing
- Financial document review and verification
- Generating financial reports
- Mortgage loan processing systems
- Lending software proficiency
- Property insurance arrangements
- Appointment scheduling
- Multi-line phone system operation
Websites
Certification
- ServSafe
- Certified Spray Tanning, [There She Glows] - [2020]
- Certified Bartender , [Mosiac Night Club] - [2021]
Timeline
Bartender
Mc Fauls Oyster & Reel
08.2025 - Current
Loan Originator
Sunrise Group
09.2024 - 03.2025
Bartender
Loonasea
06.2024 - 08.2025
Bartender
Skipjack's
08.2023 - 05.2024
Head Bartender/Assistant Manager
The Crazy Crab Bag
05.2023 - 06.2024
Receptionist
Prive Hair Salon
03.2021 - 09.2023
Business Development Associate
Acre Mortgage
08.2020 - 11.2023
Restaurant Bar Manager
Shipard Pub
06.2019 - 10.2022
High School Diploma -
Digital Harbor High
Some College (No Degree) -
Anne Arundel Community College