Dakota Nunnery
Peoria,IL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
Bankers Life and Casualty
Peoria, IL
02.2024 - 08.2024
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Developed relationships with new clients through cold calling and referrals from existing customers.
General Manager
Taco Bell
Morton, IL
06.2023 - 02.2024
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
Senior Assistant Manager
Taco Johns
East Peoria, IL
01.2021 - 06.2023
Shift Leader
Taco Bell
East Peoria, Illinois
10.2018 - 01.2021
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Screen Printer
Screen Innovations
Pekin, Illinois
02.2016 - 09.2020
- Assisted in the setup of screen printing presses for various projects.
- Maintained inventory of all necessary supplies and equipment.
- Prepared screens with proper mesh count, stencils, and emulsions.
- Cleaned screens with solvents and power washers to ensure quality prints.
- Inspected finished products for any imperfections or defects.
- Troubleshot problems as they arose during production runs.
Team Member
Taco Bell
East Peoria, Illinois
10.2017 - 10.2018
- Collaborated with team members to maximize productivity and efficiency.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Greeted customers upon entering the store with friendly demeanor.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
Cook
"The Original" Wonderdog
East Peoria, Illinois
03.2014 - 02.2016
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Resolved customer complaints regarding food quality or services provided.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
High School Diploma -
East Peoria High School
East Peoria, IL05-2016
Business Management
Illinois Central College
East Peoria, ILSkills
- Knowledge retention and application
- Strong leadership
- Ability to multitask
- Collaborative
- Schedule Preparation
- Time Management
- Operations Management
- Staff Training and Development
Affiliations
- Cooking
- Video Games
- Fashion
- Music
Accomplishments
- Taco Bell 2023 "Manager of the Year"
- Taco Bell 2023 "Restaurant of the Year"
Certification
- ServSafe Manager Certified
- ServSafe Allergen Certified
Timeline
Insurance Agent
Bankers Life and Casualty
02.2024 - 08.2024
General Manager
Taco Bell
06.2023 - 02.2024
Senior Assistant Manager
Taco Johns
01.2021 - 06.2023
Shift Leader
Taco Bell
10.2018 - 01.2021
Team Member
Taco Bell
10.2017 - 10.2018
Screen Printer
Screen Innovations
02.2016 - 09.2020
Cook
"The Original" Wonderdog
03.2014 - 02.2016
- ServSafe Manager Certified
- ServSafe Allergen Certified
High School Diploma -
East Peoria High School
Business Management
Illinois Central College
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