Dakota Smith
Burkeville,VA
Summary
As a passionate advocate for the integration of technology and quality of life, I am eager to advance my career in the field of IT. My goal is to utilize my technical skills in software development and IT support to initiate or contribute to projects that enhance everyday experiences through innovative technological solutions.
Overview
4
4
years of professional experience
Work History
IT Help Desk Technician
Longwood University
01.2022 - 12.2023
- Provided IT support to students, staff, and faculty, resolving a wide range of technical issues
- Enhanced customer service delivery through effective communication and problem-solving skills
- Collaborated with diverse teams to maintain and improve IT services across the campus
Research Assistant
Longwood University Math and Computer Science Department
05.2023 - 07.2023
- Developed and implemented machine learning models to support academic research
- Engaged in extensive data collection and analysis to further research objectives
- Programmed tools to enhance efficiency when completing a variety of tasks
Team Member
Hardee's
05.2020 - 08.2020
- Managed transactions and customer interactions at the cash register with a focus on service excellence
- Assisted in food preparation and maintained cleanliness of the premises
Education
Bachelor of Science - Computer Science
Longwood University
Farmville, VA05.2025
High School Diploma -
Charis Center
Lanham, Maryland05.2020
Skills
- Software Installation Skills
- Programming Skills (C, C, Python, Javascript, Java, HTML/CSS, Lua)
- Customer Service Skills
- Ticket support system management
- Technical Support
- Desktop support
- Virus Removal
Additional Information
Projects and references available upon request.
Leadership and Volunteer Experience
- President, Longwood eSports Club, 09/01/21, 12/01/23
- President, Longwood Game Development Club, 03/01/22, 05/01/23
- Officer, Longwood Cyber Security Club, 12/01/20, 05/01/2
Timeline
Research Assistant
Longwood University Math and Computer Science Department
05.2023 - 07.2023
IT Help Desk Technician
Longwood University
01.2022 - 12.2023
Team Member
Hardee's
05.2020 - 08.2020
Bachelor of Science - Computer Science
Longwood University
High School Diploma -
Charis Center
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