Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Dakota Sock

Middle River,MD

Summary

Resourceful Shift Supervisor with experience in managing teams, overseeing operations, and implementing effective strategies. Skilled in promoting productivity, ensuring quality control, and fostering positive work environments. Notably improved operational efficiency and team cohesion in previous roles. Possess strong leadership skills, adept at problem-solving and conflict resolution.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Supervisor

K1 Speed
White Marsh, MD
03.2025 - Current
  • Supervised daily operations of go-kart racing.
  • Trained new staff on safety protocols and customer service standards.
  • Managed inventory levels of racing equipment and merchandise supplies.
  • Ensured cleanliness and organization of common areas and restrooms.
  • Addressed customer inquiries and resolved issues efficiently.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Completed opening and closing duties to facilitate business operations.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.

Personal Care Assistant

Private Client
Linthicum Heights, MD
01.2025 - 11.2025
  • Assisted clients with daily living activities and personal hygiene tasks.
  • Developed and maintained positive relationships with clients and their families.
  • Provided companionship and emotional support to enhance client well-being.
  • Coordinated transportation for clients to medical appointments and social activities.
  • Administered medications according to prescribed schedules and guidelines.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.

Customer Service Manager

Foodlion Grocery Store
Middle River, MD
10.2017 - 01.2025
  • Supervised daily operations of customer service department in grocery retail environment.
  • Trained and mentored staff on effective customer interaction techniques and service standards.
  • Resolved customer inquiries and complaints to ensure a positive shopping experience.
  • Coordinated scheduling and staffing to maintain optimal coverage during peak hours.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Organized client contracts, records, and reports to strengthen traceability.

Warehouse Worker

Amazon
Hanover, MD
09.2024 - 12.2024
  • Loaded and unloaded shipments, ensuring proper handling of goods.
  • Followed safety protocols to create a secure work environment for all staff.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Received and tracked incoming inventory shipments.
  • Inspected damaged goods prior to disposal or return to vendor.

Assistant Store Manager

Palm Beach Tan
Ellicott City, MD
01.2024 - 07.2024
  • Supervised daily store operations and maintained staff productivity.
  • Trained new employees on company policies and customer service standards.
  • Managed inventory levels and coordinated stock replenishment processes.
  • Developed employee schedules to optimize coverage during peak hours.
  • Provided customer support by resolving inquiries and handling complaints effectively.
  • Assisted in implementing visual merchandising strategies to enhance product displays.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Delivery Driver

DoorDash
Middle River, MD
03.2020 - 05.2024
  • Delivered food orders promptly to customers' locations.
  • Maintained communication with customers and dispatch for updates.
  • Ensured accurate order handling and item selection for deliveries.
  • Followed safety protocols during transport of food items.
  • Navigated efficiently using GPS and mapping applications.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Provided exceptional customer service during delivery interactions.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.

Delivery Driver

Instacart
Middle River, MD
03.2020 - 05.2022
  • Delivered food orders promptly to customers' locations.
  • Maintained communication with customers and dispatch for updates.
  • Navigated efficiently using GPS and mapping applications.
  • Ensured accurate order handling and item selection for deliveries.
  • Followed safety protocols during transport of food items.
  • Provided exceptional customer service during delivery interactions.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Received daily delivery instructions and route assignments from dispatch.

Cashier

Lowes Home Improvment
White Marsh, MD
07.2021 - 09.2021
  • Operated cash register for customer transactions and payments.
  • Processed returns and exchanges according to store policy.
  • Maintained cleanliness and organization of checkout area.
  • Handled cash, credit, and digital payments accurately.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.

Dishwasher

Seasoned Mariner
Dundalk, MD
05.2017 - 08.2017
  • Operated industrial dishwashing equipment for efficient cleaning of kitchenware.
  • Maintained cleanliness in dishroom and surrounding areas to ensure hygiene standards.
  • Sorted and organized dirty dishes, utensils, and glassware for washing process.
  • Collaborated with kitchen staff to manage dishwashing priorities during peak hours.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Restocked main kitchen areas with items from shelves, coolers, and freezers.

Education

High School Diploma -

Kenwood High School
Essex, MD
07-2018

Skills

  • Employee training
  • Inventory management
  • Customer service
  • Team leadership
  • Cash handling
  • Staff management
  • Motivational leadership
  • Sales expertise
  • Shift checklists
  • Team-building activities

Affiliations

  • Great listener
  • Outgoing
  • Likes to stay busy
  • Likes to explore

Accomplishments

  • Award for good attendance
  • Award for great work ethic
  • Employee of the month
  • Award for 5 year anniversary

Certification

  • Certification for tanning operator
  • Certification for warehouse operator

Languages

English
Native/ Bilingual

Timeline

Shift Supervisor

K1 Speed
03.2025 - Current

Personal Care Assistant

Private Client
01.2025 - 11.2025

Warehouse Worker

Amazon
09.2024 - 12.2024

Assistant Store Manager

Palm Beach Tan
01.2024 - 07.2024

Cashier

Lowes Home Improvment
07.2021 - 09.2021

Delivery Driver

DoorDash
03.2020 - 05.2024

Delivery Driver

Instacart
03.2020 - 05.2022

Customer Service Manager

Foodlion Grocery Store
10.2017 - 01.2025

Dishwasher

Seasoned Mariner
05.2017 - 08.2017

High School Diploma -

Kenwood High School

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