Dakota S Thomas
Toledo,Oh
Summary
Customer-focused professional with a background in construction, sales, and customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Modern Builders Supply Inc.
Toledo, OH
02.2023 - Current
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Delivered customer support to high call load each shift.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Communication between customers and vendors.
- Processed phone orders.
- Responded to customers via email, in a timely and professional manner.
Warehouse Worker
Modern Builders Supply INC
Toledo, OH
06.2018 - 02.2023
- Monitored work areas for cleanliness and functionality and removed obstacles for safety
- Recognized defective material and reported issues to management
- Counted and stocked different types of merchandise to comply with inventory control tag requirements
- Staged and sorted multiple types of products for loading
- Examined packages and goods for damage and notified vendors of replacement needs
- Moved large and bulky items manually or with pallet jacks or forklifts
- Positioned products between receiving, storage and shipping areas as part of just-in-time supply chain management for major manufacturers
- Unloaded cargo from trucks with mechanized equipment
Professional Mover/Driver
Glass City Movers
Toledo, OH
04.2017 - 06.2018
- Maintained safe driving habits to protect property and general public on roadways
- Followed customer instructions about placement of items and special considerations for handling
- Protected items by wrapping in cling film, padded moving blankets and tape
- Braced, padded and supported shipments to prevent shifting and damage
Door Salesman
Integrity Roofing and Construction
Toledo, OH
06.2016 - 03.2017
- Listened to customers to understand needs and put together optimal solutions
- Assessed customer needs through detailed questioning and presented products to fill those requirements
- Finalized paperwork for sales and service policies to lock in new customers
- Weeded out unlikely prospects quickly and redirected time and efforts to potential customers
- Followed up with recent sales customers to establish working relationships and brand loyalty
Education
High School Diploma -
Bowsher High School
Toledo, OHSkills
- Mentoring and training
- Adaptive team player
- Dependable and reliable
- Multitasking
- Time management
- Conflict resolution
- Vendor communication
- Sales support
- CRM management
Timeline
Customer Service Representative
Modern Builders Supply Inc.
02.2023 - Current
Warehouse Worker
Modern Builders Supply INC
06.2018 - 02.2023
Professional Mover/Driver
Glass City Movers
04.2017 - 06.2018
Door Salesman
Integrity Roofing and Construction
06.2016 - 03.2017
High School Diploma -
Bowsher High School
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