Dakota Thompson
Tampa
Summary
Results-driven Operating Partner with expertise in vendor management, compliance auditing, and cost control. Enhanced operational performance and team development through effective vendor relations and financial tracking. Managed multiple businesses, achieving over $6 million in annual revenue while improving customer service and operational efficiency.
Overview
7
7
years of professional experience
Work History
Operating Partner
Jersey Mike's Subs
Tampa
01.2022 - Current
- Trained and developed staff to enhance teamwork and customer service skills.
- Coordinated vendor relationships to streamline product delivery and ensure quality assurance.
- Resolved customer complaints promptly by delivering exceptional service.
- Sourced new vendors and negotiated contracts to control costs effectively.
- Ensured compliance with laws, regulations, standards, policies, and procedures.
- Analyzed data from multiple sources to generate insights into operational performance.
- Set financial objectives and tracked expenses to meet established goals.
- Monitored employee performance against goals, providing constructive feedback.
General Manager
Jersey Mike's Subs
Orlando
01.2019 - 12.2021
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Cultivated positive work environment through clear communication and strong leadership.
- Trained employees on policies and procedures to ensure compliance and efficiency.
- Developed employee schedules and tracked payroll to ensure budget adherence.
- Managed inventory and ordering processes to maintain optimal stock levels.
- Administered employee discipline through verbal and written warnings.
- Built long-term customer relationships through strategic account management practices.
- Ensured compliance with local health department regulations regarding food safety standards.
Education
Associate of Science - Sports Medicine
Valencia College
Orlando, FL05-2020
High School Diploma -
Okeechobee High School
Okeechobee, FL05-2017
Skills
- Operational analysis
- Cost control and financial tracking
- Revenue growth and promotional sales
- Vendor management
- Business consulting
- Performance evaluation and team leadership
- Organizational development
- Talent recruitment
- Customer relationship management
- Professionalism
Timeline
Operating Partner
Jersey Mike's Subs
01.2022 - Current
General Manager
Jersey Mike's Subs
01.2019 - 12.2021
Associate of Science - Sports Medicine
Valencia College
High School Diploma -
Okeechobee High School