Dakota Thompson
United States Air Force
Fort Walton Beach,FL
1
Certification
7
years of professional experience
Detail-oriented IT professional with extensive experience in help desk support and hardware installation. Skilled at diagnosing technical issues and improving operational efficiency, ensuring seamless system performance and user satisfaction.
Work History
Client Systems Technician
6 Years 8 Months- Triaged, diagnosed, and resolved hardware and software issues across diverse client systems to maintain system reliability.
- Partnered with multidisciplinary teams to support system performance and reliability initiatives.
- Managed preventive maintenance protocols to support continuous operation of technical equipment.
- Trained junior technicians on troubleshooting techniques and standard operating procedures.
- Streamlined inventory management processes, ensuring availability of critical components for repairs.
- Developed technical documentation to support system updates and user training initiatives.
- Set up new computer systems and devices and installed hardware, software and patching programs.
- Ensured data security by performing regular system backups and maintaining up-to-date antivirus software.
- Reported incidents and executed corrective procedures.
- Maintained detailed records of all service tickets, enabling accurate tracking of common issues and trends over time.
- Served as a liaison between IT departments and end-users to facilitate clear communication regarding system requirements and updates.
- Assisted in the planning and execution of large-scale technology rollouts, contributing to seamless transitions for end users.
- Established strong relationships with clients through consistent professionalism and timely response to inquiries or concerns.
- Managed inventory of hardware and software assets, ensuring timely replacements or upgrades as needed.
- Provided on-site and remote technical support to users.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Installed new hardware and software, patched systems, and configured settings.
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for >10K clients.
Apple Business Manager - Device Manager
3 Years 8 Months- Developed communication protocols that improved collaboration across departments and units.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Spearheaded launch of new products, overseeing all phases from concept to market introduction.
- Managed device configurations and upkeep for mobile network access for 250 VIP users.
Base Equipment Control Officer
1 Year 5 Months- Managed 48 equipment accounts responsible for over $2B in government IT assets.
- Oversaw logistics operations, coordinating resource allocation to support mission objectives efficiently.
- Analyzed operational data to identify process improvements, contributing to enhanced mission effectiveness.
- Improved department efficiency by streamlining and implementing policies and processes.
Education
High School Diploma
Skills
Help desk support
Troubleshooting skills
Ticketing system management
Remote desktop support
Remote assistance
Configuration management
Hardware installation
Application support
Incident management
Ticketing system proficiency
Technical documentation
Certification
- Certified Security+, Comptia - May 2020-May 2029
Timeline
Apple Business Manager - Device Manager
United States Air Force
04.2022 - 12.2025Read More
Base Equipment Control Officer
United States Air Force
01.2021 - 06.2022Read More
Client Systems Technician
United States Air Force
01.2020 - 09.2026Read More
Buffalo High School
High School Diploma
Read More