Dak Shepherd
Bend
Summary
Results-driven with a proven expertise in problem-solving and client follow-ups. Skilled in enhancing customer satisfaction through tailored financial solutions.
Overview
12
12
years of professional experience
Work History
Client Relationship Consultant
U.S. Bank
Bend, OR
05.2022 - Current
- Managed customer accounts, ensuring compliance with banking regulations and internal policies.
- Developed and implemented strategies to enhance customer satisfaction and retention.
- Analyzed financial data to provide tailored solutions for clients' needs.
Customer Service Representative
Kohl's
Bend, OR
08.2020 - 05.2022
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Trained new staff on effective customer service techniques and operational procedures.
Housekeeper
Springhill Suites By Marriott
Bend, OR
03.2016 - 08.2020
- Executed daily cleaning tasks to maintain high standards of guest satisfaction and hygiene.
Sheet Metal Worker
Shepherd Heating and Air Conitioning
Bend, OR
01.2014 - 03.2016
- Fabricated and assembled sheet metal components for HVAC systems.
Education
Teaching
Central Oregon Community College
Bend, ORHigh School Diploma -
Mountain View High School
Bend, OR06-2019
Skills
- Problem-solving
- Client relationship development
- Time management
- Client follow-ups
- Coachable
- High emotional IQ
Timeline
Client Relationship Consultant
U.S. Bank
05.2022 - Current
Customer Service Representative
Kohl's
08.2020 - 05.2022
Housekeeper
Springhill Suites By Marriott
03.2016 - 08.2020
Sheet Metal Worker
Shepherd Heating and Air Conitioning
01.2014 - 03.2016
Teaching
Central Oregon Community College
High School Diploma -
Mountain View High School