Dalaiah Kemp
Atlanta,Georgia
Summary
Achieved higher customer engagement levels by mentoring team members in service excellence.,Applied over a decade of food and beverage industry knowledge to foster team effectiveness.,Created an empowering environment that motivated team members to excel in their roles.
Overview
5
5
years of professional experience
Work History
Assistant Manager
McDonald's
- Current
- As Assistant to the General Manager, primary duties include, but not limited to daily observance of company policies and corporate standards.
- Coaching and training subordinate staff on how to operate efficiently according to standards.
- Evaluation of employees' performance, recommendations for promotion and further training.
- Maintaining short term and long term financial performance of the unit by maintaining awareness of KPIs P and Ls and performance metrics.
- Communication of daily objectives and operating in clean, safe workspace.
Assistant Manager
McDonald's
- Current
- As Assistant to the General Manager, primary duties include, but not limited to daily observance of company policies and corporate standards.
- Coaching and training subordinate staff on how to operate efficiently according to standards.
- Evaluation of employees' performance, recommendations for promotion and further training.
- Maintaining short term and long term financial performance of the unit by maintaining awareness of KPIs P and Ls and performance metrics.
- Communication of daily objectives and operating in clean, safe workspace.
Food and Beverage Manager
Hilton International Hotels
01.2023 - 12.2023
- While operational as department manager, some of my major accomplishments included increased customer satisfaction daily, by evaluating performance of kitchen and service staff.
- In addition to assured customer satisfaction, reduction of product outages by going above and beyond requirements to ensure product was readily available and accessible.
Food and Beverage Manager
Hilton International Hotels
01.2023 - 12.2023
- While operational as department manager, some of my major accomplishments included increased customer satisfaction daily, by evaluating performance of kitchen and service staff.
- In addition to assured customer satisfaction, reduction of product outages by going above and beyond requirements to ensure product was readily available and accessible.
Dining Captain
Roswell Country Club
01.2023 - 12.2023
- While employed with the club, I learned that not all dining facilities are the same.
- Working in a more rapport based establishment, I developed a technique to deliver excellence to customers based upon individual preferences.
- Leveraging this skill enabled me to achieve more customer driven results and maintain customer relationships.
Dining Captain
Roswell Country Club
01.2023 - 12.2023
- While employed with the club, I learned that not all dining facilities are the same.
- Working in a more rapport based establishment, I developed a technique to deliver excellence to customers based upon individual preferences.
- Leveraging this skill enabled me to achieve more customer driven results and maintain customer relationships.
Staff Manager
Bright Solutions
01.2023 - 12.2023
- While employed with the staffing company, I was able to leverage openness to work with the internal customer by stepping outside of my comfort zone to address the needs of a B2B servicing employer, overcoming language barriers and concentrating on clerical skill development.
- Concentration on the internal customer's needs was utilized to enhance business performance.
- Learning skills such as time management to complete tasks within a work day has better prepared me to lead a department.
Staff Manager
Bright Solutions
01.2023 - 12.2023
- While employed with the staffing company, I was able to leverage openness to work with the internal customer by stepping outside of my comfort zone to address the needs of a B2B servicing employer, overcoming language barriers and concentrating on clerical skill development.
- Concentration on the internal customer's needs was utilized to enhance business performance.
- Learning skills such as time management to complete tasks within a work day has better prepared me to lead a department.
Catering Supervisor
Restaurant Associates
01.2021 - 12.2022
- Starting as banquet staff in the Georgia Aquarium, I advanced to catering supervisor in Mercedes Benz Stadium.
- While with the company I have serviced thousands of people some include politicians and professional athletes.
Catering Supervisor
Restaurant Associates
01.2021 - 12.2022
- Starting as banquet staff in the Georgia Aquarium, I advanced to catering supervisor in Mercedes Benz Stadium.
- While with the company I have serviced thousands of people some include politicians and professional athletes.
Education
American Intercontinental University - Business Administration/Information Technology
American Intercontinental University
01.2024
Skills
Achieved organized workflows, resulting in increased team productivity
Cultivated professionalism, leading to improved stakeholder relations
Enhanced verbal communication effectiveness, fostering a collaborative team atmosphere
Produced high-quality written communications, improving clarity and understanding
Optimized point-of-sale operations, leading to faster transaction times
Attained proficiency in operational literacy, contributing to smoother processes
Ensured meticulous attention to detail, which minimized errors in deliverables
Maximized efficiency through effective time management strategies
Delivered successful project management outcomes, with projects completed on schedule
Instilled ethical practices across customer service operations, building brand integrity
Enhanced customer service experiences, resulting in increased customer loyalty
Coordinated impactful events, contributing to successful marketing initiatives
Timeline
Food and Beverage Manager
Hilton International Hotels
01.2023 - 12.2023
Food and Beverage Manager
Hilton International Hotels
01.2023 - 12.2023
Dining Captain
Roswell Country Club
01.2023 - 12.2023
Dining Captain
Roswell Country Club
01.2023 - 12.2023
Staff Manager
Bright Solutions
01.2023 - 12.2023
Staff Manager
Bright Solutions
01.2023 - 12.2023
Catering Supervisor
Restaurant Associates
01.2021 - 12.2022
Catering Supervisor
Restaurant Associates
01.2021 - 12.2022
Assistant Manager
McDonald's
- Current
Assistant Manager
McDonald's
- Current
American Intercontinental University - Business Administration/Information Technology
American Intercontinental University