DALAINA BOTTS

I scheduled patients for appointments

I sent referrals to other specialty clinics i worked with Cover My Meds Prior Authorization network and got authorizations for medications

• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Performed medical records management, including filing, organizing and scanning documents.
• Obtained client medical history, medication information, symptoms, and allergies.
• Answered phone calls and checked patients in for their exams
• Schedules patients for their appointments
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Processed incoming and outgoing mail and packages according to established procedures.
• Monitored office supplies and made arrangements for restocking of low-stock items.
• Assisted with onboarding of new employees.
• Managed calendars and scheduled appointments to maintain smooth flow of operations.