Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Descriptions of my personality
Timeline
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Dalana Shaw

San Antonio,TX

Summary

With a proven track record at Pappadeaux's Seafood Kitchen, I excel in leading teams and enhancing customer satisfaction through advanced bartending techniques and strong communication. My ability to remain calm under pressure and foster positive customer relationships has consistently improved service quality and team performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Head Bartender

Pappadeaux's Seafood Kitchen
San Antonio, TX
05.2021 - Current
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Effectively multitasked within fast-paced environment.

Bartender

Joes Crab Shack
San Antonio, TX
10.2018 - 04.2021
  • Created a productive environment that encouraged teamwork, respect and discipline.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Developed positive relationships with regular customers.

Education

Bachelor of Science - Criminal Justice

Indiana University, Southeast
New Albany, IN
06-2016

Skills

  • Team leadership
  • Retaining information
  • Strong communication skills
  • Suggestive selling
  • Staff training and supervision
  • Customer service
  • Advanced bartending techniques
  • Sales and upselling techniques
  • Attentive service
  • Calm under pressure
  • Friendly, positive attitude
  • Public speaking
  • Leadership
  • Coachable and Adaptive

Accomplishments

  • Graduated with a GPA of 3.8 magna cum laude

Affiliations

  • played high school and college basketball

Certification

  • maintained a food handlers certification
  • alcohol license to distribute

Languages

English
Full Professional
Spanish
Limited

Descriptions of my personality

  • lead by example mindset
  • humanitarian
  • discipline

Timeline

Head Bartender

Pappadeaux's Seafood Kitchen
05.2021 - Current

Bartender

Joes Crab Shack
10.2018 - 04.2021

Bachelor of Science - Criminal Justice

Indiana University, Southeast
Dalana Shaw