Dalana Shaw
San Antonio,TX
Summary
With a proven track record at Pappadeaux's Seafood Kitchen, I excel in leading teams and enhancing customer satisfaction through advanced bartending techniques and strong communication. My ability to remain calm under pressure and foster positive customer relationships has consistently improved service quality and team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Bartender
Pappadeaux's Seafood Kitchen
San Antonio, TX
05.2021 - Current
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Effectively multitasked within fast-paced environment.
Bartender
Joes Crab Shack
San Antonio, TX
10.2018 - 04.2021
- Created a productive environment that encouraged teamwork, respect and discipline.
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed positive relationships with regular customers.
Education
Bachelor of Science - Criminal Justice
Indiana University, Southeast
New Albany, IN06-2016
Skills
- Team leadership
- Retaining information
- Strong communication skills
- Suggestive selling
- Staff training and supervision
- Customer service
- Advanced bartending techniques
- Sales and upselling techniques
- Attentive service
- Calm under pressure
- Friendly, positive attitude
- Public speaking
- Leadership
- Coachable and Adaptive
Accomplishments
- Graduated with a GPA of 3.8 magna cum laude
Affiliations
- played high school and college basketball
Certification
- maintained a food handlers certification
- alcohol license to distribute
Languages
English
Full Professional
Spanish
Limited
Descriptions of my personality
- lead by example mindset
- humanitarian
- discipline
Timeline
Head Bartender
Pappadeaux's Seafood Kitchen
05.2021 - Current
Bartender
Joes Crab Shack
10.2018 - 04.2021
Bachelor of Science - Criminal Justice
Indiana University, Southeast
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