Stephanie Castellucci
Johnston,RI
Summary
Reliable professional with a strong work ethic excels in both independent and team settings to deliver exceptional customer service. Demonstrated ability to effectively manage staff and oversee daily operations. Skilled in interpersonal communication and multitasking in fast-paced customer-centric environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Head Bartender
The Red Rooster Bar & Grill
Wrentham, MA
12.2016 - Current
- Providing guidance and training to newly employed bartenders on proper methods and techniques.
- Foster positive relationships with team members through clear and effective communication.
- Exhibiting a strong commitment to delivering exceptional customer service by promptly and courteously catering to guests' requirements.
- Providing satisfactory resolutions to customer concerns while upholding company standards.
- Successfully managing a high volume of shift customers while assisting restaurant servers in meeting their diverse needs.
- Addressing and resolving customer complaints and conflicts to ensure high levels of customer satisfaction.
- Performing opening and closing responsibilities.
- Adhering to health regulations and safety standards, while ensuring the cleanliness of the work area.
Bartender
Boneyard Bbq
Warwick, RI
05.2016 - 01.2017
- Delivered consistent excellence in providing customer support and assistance.
- Managed order tracking efficiently, ensuring clear communication between customers and kitchen staff.
- Provided effective problem resolution with excellent customer service skills.
- Established positive and productive relationships with colleagues by utilizing effective communication techniques.
- Efficiently processed POS payments with precision
- Achieved precise handling of funds by managing and reconciling cash drawer at the close of shift.
Wait Staff Member
Gulliver's Tavern
Providence, RI
06.2013 - 05.2016
- Created an inviting atmosphere by greeting customers in a professional yet personable manner.
- Maintained a high level of accuracy and efficiency in order taking.
- Created enjoyable experiences for guests through exceptional customer service.
- Ensured customer satisfaction by delivering food items to tables in a friendly and courteous manner.
- Provided top-notch dining experience to guests through effective communication and timely problem-solving.
Salesperson
M.S. Company
Attleboro, MA
09.2007 - 11.2013
- Utilized various sales strategies and a persuasive approach to maximize sales achievements.
- Built strong customer relationships through personalized service.
- Increased customer satisfaction by promptly addressing and resolving issues through informed and amiable service.
- Collaborated effectively with a heterogeneous team to achieve objectives and troubleshoot product and service related concerns.
- Executed precise data entry duties across several software applications including Excel spreadsheets and Word documents.
- Ensured the maintenance of precise records for all customer interactions and transactions.
Education
Associate of Arts - Liberal Arts And General Studies
Community College of RI
Warwick, RI12-2022
Bachelor of Arts And Science - Psychology And Behavioral Health Science
Rhode Island College
Providence, RISkills
- Customer Service Expertise
- Understanding Guest Expectations
- Collaborative Leadership Skills
- Complex Problem-Solving
- Charismatic Communication
- Client-Focused Attitude
- Strong Retention Skills
- Effective Decision-Making
- Team Leadership
- Strong Conflict Resolution Skills
- Consistent Professional Presentation
- High Quality Assurance Standards
- Effective Organizational Skills
Certification
- Society for Community Research and Action (SCRA); 2023
- Rhode Island Associates for Addiction Professionals (RIAAP); 2024
References
References available upon request.
Timeline
Head Bartender
The Red Rooster Bar & Grill
12.2016 - Current
Bartender
Boneyard Bbq
05.2016 - 01.2017
Wait Staff Member
Gulliver's Tavern
06.2013 - 05.2016
Salesperson
M.S. Company
09.2007 - 11.2013
Associate of Arts - Liberal Arts And General Studies
Community College of RI
Bachelor of Arts And Science - Psychology And Behavioral Health Science
Rhode Island College
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