Brendon Brones
Orange
Summary
Dynamic Head Bartender skilled in customer service and conflict resolution. Proven ability to train staff and ensure compliance with health regulations, enhancing customer satisfaction and operational efficiency. Detail-oriented professional with extensive experience in customer service and team leadership. Committed to environmental compliance and process improvement, driving operational excellence in fast-paced environments to achieve high customer satisfaction rates. This has trained me to be very good in pressured situations and high volumed compacities.
Overview
8
8
years of professional experience
Work History
Head Bartender
Spanky's Bar & Grill
Orange
10.2021 - Current
- Engaged with customers to build rapport and enhance their dining experience.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Trained new bartenders on techniques and customer service best practices.
- Ensured compliance with health and safety regulations in beverage preparation areas.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
Truck Washer
Blue Beacon
Orange
07.2023 - 01.2024
- Cleaned trucks using high-pressure washing equipment and specialized detergents.
- Operated equipment safely according to company guidelines and protocols.
- Ensured compliance with environmental regulations during waste disposal procedures.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
Manager
Sonic
Orange
04.2019 - 10.2020
- Trained and supervised staff on customer service protocols.
- Provided leadership during times of organizational change or crisis situations.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Carpenter
JT Construction
Orange
04.2018 - 08.2018
- Operated power tools safely to complete carpentry tasks efficiently and accurately.
- Repaired or replaced damaged structures or components.
- Measured and marked cut lines on materials using ruler or marking gauge.
- Maintained a clean job site at all times by disposing of debris properly after each shift.
Education
Associate of Science - Criminal Justice
Lamar State College Orange
Orange, TX12-2026
Associate of Applied Science - Process Operations
Lamar State College Orange
Orange, TX05-2023
Skills
- Customer service
- Conflict resolution
- Detail orientation
- Health and safety
- Team leadership
- Process improvement
- Event coordination
- President of Fishing Team, Budgeting, Planning, Booking Hotels for the whole team
Timeline
Truck Washer
Blue Beacon
07.2023 - 01.2024
Head Bartender
Spanky's Bar & Grill
10.2021 - Current
Manager
Sonic
04.2019 - 10.2020
Carpenter
JT Construction
04.2018 - 08.2018
Associate of Science - Criminal Justice
Lamar State College Orange
Associate of Applied Science - Process Operations
Lamar State College Orange