Dalaney Dillon
North Miami Beach,FL
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
2
2
years of professional experience
Work History
Hostess
Eddie V's Prime Seafood
Boca Raton, FL
09.2023 - 12.2023
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Answered telephone to provide dining information and take reservations.
- Greeted guests and sat customers at tables or in waiting areas.
- Spoke with patrons to drive satisfaction with food and service.
- Notified server after seating parties in section to facilitate prompt service.
Team Member
Xtreme Juice
Tampa, FL
07.2021 - 08.2023
- Stayed informed of company and store updates from leadership.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained a clean and organized work area throughout shift.
- Answered phone calls regarding inquiries about products or services.
- Collaborated with team members to maximize productivity and efficiency.
- Provided customer service support to ensure satisfaction.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Cashier
Sweet Soul
Tampa, FL
07.2021 - 07.2021
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers promptly and responded to questions.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Science - Criminal Justice
Florida Atlantic University
Boca Raton, FLSkills
- Customer Service
- Complaint Handling
- Guest Engagement
- Server Support
- Reservations Management
- Food Production
- High-Volume Dining
- Effective Customer Upselling
- Performance Improvement
- Positive and Professional
- Price Memorization
- Beverage Preparation
- Payment Processing
- Menu Presentation
Timeline
Hostess
Eddie V's Prime Seafood
09.2023 - 12.2023
Team Member
Xtreme Juice
07.2021 - 08.2023
Cashier
Sweet Soul
07.2021 - 07.2021
Bachelor of Science - Criminal Justice
Florida Atlantic University