DALANNA WILSON

Managed activities of BMV dealers unit. Assisted with complaints, inquiries, and information requests regarding dealer and temporary tags. Conducted research and processed responses to inquiries. Evaluated complex inquiries. Followed up to address all customer questions and concerns. Supervised and trained staff, implementing new and existing policies and procedures. Assigned work and monitored production. Conducted employee performance evaluations and recommended disciplinary actions. Developed training materials and provided training to staff. Coordinated office functions with section chief and assistant chief for efficient workflow. Prepared reports and letters, supplying information as requested about the unit. Conducted interviews for potential new hires. Provided necessary information to dealer licensing chief and assistant chief. Acted as assistant chief in her absence.

Supervise driver license examiners and support personnel at multiple examining stations. Oversee the daily operations and training of new personnel. Maintain work schedules, investigate complaints and violations of work rules. Maintain equipment in the exam station, check test routes periodically and testing forms. Ride with examiners to ensure uniformity of grading.

Supervise customer service specialists. Open and close facility, assign and reassign daily workstations depending on the workload. Provide assistance to workers with questions concerning issuance of driver licenses, verification of documents, processing transactions and determining the authenticity of documentation. Keep track of facility supplies and forms needed. Distribute materials to inform staff of new policies &/or procedures and keep the staff aware of changes in motor vehicle laws as well as new licensing and registration guidelines. Evaluate employee's performance during administering of driving examinations and dealing with customers face-to-face.