Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dalayn Gonzalez

Hialeah,Fl

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Merchandise Manager/ Assistant Store Manager

FiveBelow
10.2023 - Current
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Streamlined multiple buying process for increased efficiency and profitability with strategic vendor negotiations.
  • Maximized gross margin dollars through optimal assortment planning and cost management.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.

Associate

Skyzone
03.2023 - 10.2023
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.

Customer Service Lead

Burlington
10.2021 - 03.2023
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.

Education

Associate of Science - Criminal Justice Tech

Miami Dade College
Miami, FL
08.2024

High School Diploma -

Hialeah High School
Hialeah, FL
05.2023

Skills

  • Customer Relationship Management
  • Inquiry Requests
  • Store Layouts
  • Senior Leadership Support

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Merchandise Manager/ Assistant Store Manager

FiveBelow
10.2023 - Current

Associate

Skyzone
03.2023 - 10.2023

Customer Service Lead

Burlington
10.2021 - 03.2023

Associate of Science - Criminal Justice Tech

Miami Dade College

High School Diploma -

Hialeah High School
Dalayn Gonzalez