Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DALE DUKE

Andrews,Texas

Summary

Accomplished Operations Manager with a proven track record at NH Communications and Electrical, enhancing customer retention and service. Expert in performance reporting and incidents management, I've led teams to exceed project goals by fostering strong stakeholder relationships and prioritizing safety and training. Skilled in both leadership (soft skill) and budget management (hard skill), ensuring operational excellence and efficiency.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Operations Manager

NH Communications and Electrical
10.2021 - Current

Over see day to day operations of powerline, Electrical and Automation crews. Meeting with customers. Working on bids and managing budgets.

  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Electrical Manager

Brave Services
09.2020 - 10.2021
  • Manger Electrical crews. Doing Bids, meeting with customer base. Making sure crews worked safely and training younger employees.
  • Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Analyzed and evaluated construction bids to select most cost-effective contractors.

Vice President of Oil and Gas Division

KV Power
07.2015 - 08.2020
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Increased sales through aggressive sales program overhaul, market campaigns, and new product launches.
  • Hired and managed new managers to drive business growth.

Branch Manager

Dixie Electric Company
05.2001 - 03.2015
  • Engaged employees in business processes with positive motivational techniques.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Maintained friendly and professional customer interactions.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Field Service Technician

UMC Automation
08.1993 - 08.2001

Build and install gas compressors for gas gathering systems.

  • Maintained company field response vehicle stocked with repair and replacement parts.

Education

Some College (No Degree) -

Nocona High School
Nocona, TX

Skills

  • Customer Service
  • Performance reporting
  • Customer Retention
  • Incidents management
  • Project planning and development
  • Risk Management
  • P&L Management
  • Client Relations

Certification

Master Electrican in Texas

Testing for my New Mexico license

Timeline

Operations Manager

NH Communications and Electrical
10.2021 - Current

Electrical Manager

Brave Services
09.2020 - 10.2021

Vice President of Oil and Gas Division

KV Power
07.2015 - 08.2020

Branch Manager

Dixie Electric Company
05.2001 - 03.2015

Field Service Technician

UMC Automation
08.1993 - 08.2001

Some College (No Degree) -

Nocona High School

Master Electrican in Texas

Testing for my New Mexico license

DALE DUKE