DALE GARCIA
LONG BEACH,CA
Summary
I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and objectives and training in progression skills. Motivated to learn, grow, and excel.
Overview
17
17
years of professional experience
Work History
Logistics Dispatcher / Admin of Operations
MTS Trucking Services
12.2021 - 04.2025
- Managed 20 truck drivers - including in-house and outside party workers
- Arranged drivers' schedules and routes for the most efficient effort of streamlined work
- Supervised drivers to ensure satisfactory process of company's expectations
- Handled schedules for appointments of freight pickup and customers' deliveries
- Provided shipping details to customers for their requirements
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Metallurgist Technician
Element Materials Technology
05.2014 - 08.2020
- Handle aerospace and military-grade parts and materials
- Prepare parts for various quality testing including surface corrosion, chemical, and structural properties
- Provide detailed reports of findings to customer and indicate conformance to strict specifications
- Ensure proper procedure and maintenance of various quality testing machines
- Record and report daily details of specific instances of customer requests
- Logging and verifying accurate order data using proprietary software
- Communicate with customers regarding notable details pertaining to their project
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Examined and tracked progress under strict testing timelines from 2 hours of exposure up to 336 hours
Sales Associate
Staples Office Supply
06.2008 - 05.2014
- - Helped customers complete purchases, locate items, and join reward programs
- - Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- - Used consultative sales approach to understand customer needs and recommend relevant offerings
- - Answered questions about store policies and addressed customer concerns
- - Worked closely with shift manager to solve problems and handle customer concerns
- - Stocked merchandise, clearly labeling items, and arranging according to size or color
Team Member
Target Department Stores
11.2007 - 05.2009
- - Supported efficient and timely replenishment of sales floor merchandise
- - Offered each customer top-notch, personal service to boost sales and customer satisfaction
- - Greeted customers and helped with product questions, selections, and purchases
- - Used POS system to process sales, returns, online orders and gift card activations
- - Maintained clean sales floor and straightened and faced merchandise
Education
Some College (No Degree) - Prerequisite Courses in Engineering
California State University
Long BeachHigh School Diploma - undefined
Robert A Millikan High School
Long Beach01.2007
Skills
- Critical Thinking
- Conflict resolution
- Written Communication
- Analytical Skills
- Teamwork
- Interpersonal Communication
- Customer Service
- Responsible
- Multitasking Abilities
- Route planning expertise
- Time management proficiency
- Process improvement techniques
Timeline
Logistics Dispatcher / Admin of Operations
MTS Trucking Services
12.2021 - 04.2025
Metallurgist Technician
Element Materials Technology
05.2014 - 08.2020
Sales Associate
Staples Office Supply
06.2008 - 05.2014
Team Member
Target Department Stores
11.2007 - 05.2009
High School Diploma - undefined
Robert A Millikan High School
Some College (No Degree) - Prerequisite Courses in Engineering
California State University